Durham Heritage Coast hotel rooms a the Britannia Hotels

"Lovely staff Room Was clean just a very old building Iron ironing board and kettle in the room Parking £10 in the gate carpark 26hrs "

"Stayed for one night after attending a nearby event….. Had a great experience at the Copthorne Hotel. Staff, room, bar and breakfast were all spot on."

"Clean Friendly Helpful Welcoming "

"Lovely hotel in a perfect location, we got a really good deal, so we’re very happy with our stay. We also got 50% off the menu in the chez mal restaurant using the fork app. Lovely food but very pricey without the discount. Would definitely stay again if the price was right. Great hotel car parking opposite at a bargain price of £6 for 24 hrs "

"The room we were staying, the decor was tired - not worthy of a 4 star hotel unfortunately. Upon arrival, wardrobe door was hanging off hinges, the wifi receiver box was hanging of the wall - room was also very dark. Pointed out wardrobe door to concierge and they had it fixed the next day, but should have been done before guest arrival - tables in hallway tired and peeling off. The staff was friendly though, especially in the breakfast room. Breakfast had a good choice."

"Beautiful hotel with an amazing old world feel. Our room was decorated/furnished in keeping with the castle and was very clean and comfotable. Wandering through the castle and court yard is highly recommended to soak up the whole atmosphere. An added bonus for me was to meet Lady Poppet - Lumley Castle's resident cat ❤️ She and the staff were all very welcoming and helpful. "

"Impressed with this hotel which I have been in previously for a drink and a meal on separate occasions but would now always look to stay there as opposed to other hotels in the area. "

"Room was quite large. Had everything we needed including hairdryer an iron and ironing board. Buffet breakfast was tasty and plenty of choice. "

"We all enjoyed the breakfast. We had meals in the evening two nights of our stay and would like to commend the waiter Mike who went above and beyond on his duties, very attentive, polite and courteous. "