Durham Heritage Coast hotel rooms a the Best Western

"Booked for one night for a concert at the Arena. Bang in Newcastle centre which is perfect. Will definitely returning to Newcastle & will be staying at The Grey Street Hotel"

"Brilliant stay and would highly recommend"

"Ideal for our family overnight stay during school holidays. Everything positive as we liked it. Convenient for the Metro Centre shopping and activities for the kids."

"Lovely place to stay. Appreciate listed building. But attention by house keeping could be better. Mould around bath handles and plug drain. Duvet stained (duvet cover was slightly open and you could see stains on actual duvet) Pillow protectors need changing. Just needs attention to detail. With house keeping. "

"Great hotel, perfect location, wonderful front of house team"

"Breakfast is nice, staff is friendly location is very cozy but yet near everywhere"

"Great hotel and location with car parking Staff very helpful stayed in room 019 ground floor large bed great sleep Bathroom had a bath shower over"

"Good central location and friendly, helpful staff. A large Victorian building that is probably very expensive to maintain in good condition. My standard room was clean but needed a refresh, especially the moth-eaten carpet. The moths were visible."

"Good clean room, friendly and helpful staff, had one cooked breakfast (on departure day) which was filling and tasty, no problems with parking. Site security was exemplary."