Downtown San Bernardino Hotels near San Bernardino

"There was a terrible humming noise coming from the vent, ventilation system on the first floor. We called the front desk. The first time they said that"

"Our first night there had us wait over 4 hours for our room to be ready, it wasn't until I repeatedly asked the front desk staff that they got us to our room. The moment we get to our room, we realize the room had no ac, so for the next 2 hours we were trying to get ready for our festival in the heat (during a heat wave as well). Annoyed as we were, we had no real complaints and just thought, these things happen, we are usually very patient people. However, Sunday night at 2:30 am, we are called down by security to let us know that on their secured lot, all 4 wheels of my car were taken. How that happens with security on site is beyond me... When reached out to me by the hotel manager Megan, she does let me know that they do have a policy of no liability for the car, which I understand, this is an insurance issue. But the fact that I requested some kind of discount to my room, for the inconvenience and ruined experience, which is still something the hotel should strive for. I am met with a "I'm sorry but that's not our problem" I am saddened by this, since this was our third time staying here, and we really liked the hotel, but this is our last ever stay and I can not recommend to anyone to stay here, with this kind of commitment to customer satisfaction."

"Nice clean room all you can ask for."

"I stay here regularly. Always amazin treatment. "

"Everything was great. "

"Clean room. Fresh food. Great staff. The best brunch and the pool is awesome too."

"We really enjoyed the breakfast. The bed felt a little lumpy. It was a good stay."

"N/A"

"Room was nice and clean. Staff was helpful when needed more towels more than accommodating."