Douglas Hotels

"Sandcastle Apartments is perfect for what it offers. It is self-catering, clean, safe, and a very good home base for exploring Swakopmund, though I would recommend a vehicle for accessing the main downtown/shopping and restaurant areas. Our host, Claudia, was accommodating and very communicative. There was a chance that our arrival would be delayed due to unseasonal flooding, but Claudia promptly responded to our messages and assured us that we would be able to check in with even very late arrivals. Luckily that didn't end up being necessary but we appreciated not having the stress of possibly missing a check-in time. We found our rooms (Lion Apartment) to be in great condition and very clean. Kitchen supplies seemed basic but all we really needed/used was the refrigerator. Our only recommendation for the property is a way to check out and hand over keys if staff isn't immediately available or can't be found. On our second day another guest knocked on our door early in the morning and told us we needed to take her keys and let her out the gate, as a car was picking her up and she couldn't find any staff to check her out. Obviously the behavior of this guest isn't the responsibility of the property, but having some sort of key box or communicated policy in place for checking out might have avoided the issue. Overall we greatly enjoyed our stay and found the value to be excellent. "

"A lovely establishment right at the center of everything, beach restaurants, bars and shops. Nelly at reception and her coworkers were absolutely kind and helpful. They booked my transfers, activities and had great recommendations of places to eat etc. I was room 21, just over the bar. Room is spacious and beautifully decorated. It needs a little more love as some of the deco is showing signs of age. The bar closes around 9pm at 10pm, it’s all quiet. It was quite hot during my stay and the aircon in the room was an absolute lifesaver. Nespresso. Machine in the room I was a definite plus for me. Breakfast was adequate and fruit was fresh. As a solo female traveler, I felt safe throughout my stay. Definitely recommend this place. "

"Close to the waterfront. We really enjoyed our stay."

"Its great value for money, very well located. Host are amazing, shops nearby. Overall great "

"Nice olde worlde hotel, classic style and lovely staff. Parking right outside "

"Very good value for money. Very centrally located and a stone’s throw from the beach and good restaurants. Room had a partial ocean view which was nice. Would definitely stay there again. "

"Amazing stay "

" I absolutely love my stays at The Delight. From the moment I arrive, the staff greet me by name and make me feel genuinely welcomed—it’s not just service, it’s care. There’s a real sense of family here, which is rare to find when traveling. The rooms are consistently clean, comfortable, and well-maintained, with reliable air conditioning that makes a big difference after a long day. Every detail feels thoughtfully taken care of. What truly sets this place apart is the staff. They go above and beyond to ensure everything is just right, always with warmth and professionalism. Whether it’s helping with requests or just checking in to make sure you’re comfortable, they make the experience personal. The bar is also a great spot to unwind with a relaxed atmosphere, good drinks, and a perfect way to end the day. If you’re looking for a place where you’re treated like more than just a guest, The Delight is it. I wouldn’t stay anywhere else. "

"Staff… were accommodating, friendly and very welcoming…."