Hotels near Dolphinaris

"The rooms are old and not clean. The sliding doors barely work. The property is worn down and needs a lot of work. We didn’t have hot water for three days and they could have cared less. Disappointed, but you get what you pay for. "

"We visit Park Royal over spring break every year, and have done so for the last 10 years or so. Every year, they make improvements. Recently, they upgraded both the outdoor and indoor bars. The updates are wonderful. Special shout-out to our favorite server, Jorge! He is the best! Much love, brother! You can find better all-inclusive resorts in Cancun, Cabo, etc., but what you can't find in those areas is the world's largest swimming pool. The ocean in Cozumel is the best for swimmers, snorkelers, and divers. And unlike the mainland, there's also never any seaweed. Crystal clear, beautiful water full of coral and marine life. It's a world treasure! Cozumel is our favorite all-inclusive destination, and Park Royal is our favorite resort on the island. We love it. We will be back next year. Thank you!!!"

"This is not fancy, but it was clean and had a friendly and helpful staff. The rooftop pool provided a wonderful sunset view. The made-to-order breakfast was perfect."

"Property was clean and staff was kind and helpful. We stayed one night waiting for our rental to be ready. We chose this for the close proximity to everything in town. The hallways and stairs echo very loudly. It was only a disturbance when some unruly children were running and yelling loudly late at night. We enjoyed our stay and would stay again."

"For the price, this is a good place to stay. It is dated and food is good (but could be better). Issues were wifi (not available in rooms). Lots of people on wifi around pool so connecting was hit/miss. No issues though with wifi on beach! Pool was closed final days during our stay because of issues with filtration?"

"We have stayed here 3 times now. Arrived early and could not check in. At check in time lines were very long. Service very slow. When we did check in they gave us 2 double beds when our res clearly said King. Was then told we had to take what’s available to which i refused. Fridges dont work, patio lights are left on regardless till 930pm. You cannot control the light coming into your room and there is no blackout curtains. Birds in buffet food … "

"Excellent hotel. Fantastic food. Nice excursions. Relaxing environment with beautiful pool overlooking the sea. Great entertainment. Very safe and welcoming. Spa was very comforting. Staff were extremely helpful and supportive. "

"Very dated hotel, burned, stained sheets, also towels stained (had to exchange them). Got handed the TV and AC remote controls at checkin. Dirty corners everywhere. Didn't expect much, but cleanliness is basic. It was like going back 40 years in time. The cabanas area lovely. Location amazing. The "No Name" beach club on site, fantastic, but not part of the hotel. "

"Overall not a bad place to stay for the price you pay. The location is across the street from the sea, but NOT on the sea. In Cozumel in general, in order to get in the water you either have to pay at a beach club (20$ entry fee) or find some suspicious other area that doesn’t have an entry fee. Therefore, choosing a hotel with beach/sea access would be a better choice if that’s what you plan to do in Cozumel. The room was clean. The balcony was okay, the view is the doors to other hotel rooms and a slither of sea if you don’t pay for the nicer room. 2 out of the 4 nights I was there, housekeeping took my used towels but did not give me new ones. I had to chase down housekeeping to give me clean towels- they were not that clean. The breakfast is okay for being free. There are some fruit, eggs, toast, coffee. A pitcher of water in the lobby. The pool is pretty small- about 3 feet deep and 10-13 feet long. The lounge chairs are nice. Upon losing my key card, one of the rather unkind women at the front desk told me it would be a 13 dollar fee. Never in my life staying at a hotel was there a fee for a lost key. Especially when that information wasn’t given upon check in. After asking for a towel for the lounge pool chair she made me give her a collateral so I’d return the towel. I will say one of the male staff was always kind and smiling. Otherwise the staff was kinda rude. After paying the hotel price, taxis, and food, it’s so much more worth it to stay at an all inclusive. "