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"Helpful staff and a quick resolution to an issue at check in. Impressed "

"It was a very easy check in process, the room was great, and it was great to have the transporation to London Heathrow come straight to front door."

"Location and ease of shuttle services"

"Great location to T5 "

"pretty comfortable and easy way to find transport to get around. would stay here again"

"2nd stay here and just for 1 night for early flight home via T2 Heathrow .As before its very convenient from arrival via tube/car ,well signposted and then to Terminal for departure Very impressed by all staff from checkin through bar /food and drink in bar and ease of getting extension lead for cpap machine .Everyone was friendly professsional and well trained . Extension lead only available for medical device use but explained tactfully ! Bar was as before very well staffed with good staff -good choice of wines by glass and small plates -I had porkbelly pieces in spicy sauce excellent .Wimbledon final was on and excellent opportunities to watch from almost anywhere in bar . Only negative is that bar furniture eg banquettes /chairs are very tatty and look very tired -its a real jolt since rest of hotel is absolutely spanking smart -I mentioned this when we stayed in january but it does not do hotel credit !Maybe a refurb is overdue or delayed ."

"Great!"

"Really great spot for a night. "

"Very nice and close to the airport. Breakfast was good, full English breakfast for a reasonable price. Staff was friendly. No issues. "