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"Very poor lighting in the room. No where to put on makeup where you could see."

"Couldn’t check in early because I didn’t receive the text message , I only had the itinerary / booking number and it wasn’t being aacceoted for self check in - it was unfortunate, my daughter wasn’t feeling well but gladly waited with me for an hour until we can be checked in. It’s better to book directly with the official website as it speeds up the check in process - witnessed a good number of people able to access their rooms early because of this. We got directions to our lodge, which was great. The shower was clean but when we closed the bathroom door, there were hairs and the floor was wet behind it . In the end, the bed was comfy and we just needed a clean enough space to rest and stay for the night,"

"Excellent rooms, and lovely communal areas. The staff were really friendly and helpful, going well beyond just good customer service. Car park spaces are quite tight and cars were sometimes temporarily blocked in. Good breakfast. Could do with either a second coffee machine or a faster one. "

"Great place to stay, really comfortable"

"The room was clean but the decor and condition outdated and poor. There appears to have been no updating or redecorating since I last stayed here 10 years ago. No breakfast as they no longer have dining facilities."

"Friendly clean and comfortable. Just a few small things, needed two bedside lights there was only one, and a small table in bathroom, which was lovely and large but no where to put toiletries."

" We recently stayed at the Frederick Hotel & Spa in Maidenhead and felt like extras in a low-budget horror-comedy. The property is charmingly stuck in a bygone era—peeling wallpaper, threadbare carpets, and dated finishes that scream “renovate me.” Our suite’s bed was a medieval plank and the pillows were wafer-thin relics. Housekeeping was inconsistent: rooms often weren’t cleaned, coffee capsules were never replenished, and one visit merely left two towels and bottled water. In-room communication was non-existent—only a non-working bathroom phone—so any request required a pilgrimage to the front desk. Bathroom repairs looked like a caulk enthusiast’s hobby rather than a proper renovation, and dust collected in corners as if on purpose. The gym was disappointing: treadmills, ellipticals, and vibration machines out of service, plus a poorly maintained weight station. The “Room Bar” fridge was an amusing survivor—empty, dented, and battle-scarred, but it did reliably keep things cold. Staff were pleasant but the operation felt understaffed and under-resourced. If you want quirky character, this hotel has it; if you want comfort, cleanliness, and functioning facilities for the price, look elsewhere. We won’t be returning."

"Great property. "

"Second time we stay here and it was lovely. Clean and comfortable rooms. Would definitely recommend"