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"This is my favorite place to stay when I visit the area!! It’s clean, the hotel is beautiful. I love the history of the place. Will always come back. And the food is delicious"

"⁶the hot tub was broken, whole reason for going. Very disappointed "

"Room was great, staff was great. Breakfast was good, lots of options "

"no comment."

"Wonderful staff and facilities "

"L’employé a eu une urgence selon la note laissée donc personne n’était là pour nous accueillir, mais nos clés étaient sur le comptoir. L’hôtel est propre, mais vieillissante. Des rénovations sont nécessaires. Le déjeuner est décevant. Il n’y a pratiquement rien, même pas du pain pour faire des toasts."

"Manager lied about ability to shorten stay, claiming it was due to me booking thru a 3rd party app then turns around and denies the refund request when my third party provider requested it. Blatant dishonesty is a detriment to the good service this business wishes to provide. Additionally, please train the reception desk staff how to speak to people. I’m not sure if it’s a racial thing but I don’t appreciate being spoken to as if I’m from a different planet, nor do I speak incoherent or unintelligible english. I speak very clearly to asking me to repeat myself multiple times encroaches on micro aggression territory. Not trying to nitpick here, I’m a chill and easy going person but my last stay here turned me off THOROUGHLY, which is a big shame because aesthetically this was my favorite hotel in the Troy area. I would really like to be treated as any other patron… if I ever come back here that is. "

"The room was clean, the staff was friendly and super. The Waterpark was nice and clean. The room needs renovation, it was very old however the bathroom is newer- seams updated. "

"First big leakage at front lobby Terrible!!!! The lobby was not very cleaned after that Room is getting old… I called for towels; no one answer my call I would not go back that hotel"