Search Town of Henrietta Hotels

"The room was clean and comfortable queen bed with basic breakfast "

"Well it was a run of the mill best western nothing fancy nothing bad. Until the morning of checkout i didnt put a do not disturb sign up house keeping knocked and was coming in i quickly said he please don’t come in, and the person with house keeping was so friendly and kind about the whole situation that interaction is what set this best western above the rest."

"Breakfast wasn’t replenished until we alerted staff there wasn’t a person working in that area to anticipate the needs of travelers. "

"There wasn’t any breakfast"

"We booked a reservation two weeks ago. We arrived at 4:00pm on May 14, 2026 and were told by the person manning the reception counter that there were no rooms available and our reservation would not be honored. There were multiple people loitering in the lobby and the desk person acted as if we were interrupting him. Rude doesn't even cover it."

"WHOEVER CLEANS THE PREMISES needs to be educated in how to clean the room. I cleaned the tub and bathroom before I would use it, it is still stained, a lot of grime came off but it is sanitized as well as the floor and flat surfaces. (A while back I started bringing my own cleaning supplies.) The rinsed towel tells the tale. I DO NOT USE THE BEDDING, any hotels, at least they use a mattress pad, the sheets are either stained or not clean. (I bring my own pillows and sheet to wrap up in and use my large towel underneath.) I gave it a 1 because at least this time the room does not reek of tobacco & pot. Some people are pigs & you can't help that, but the parking lot & ice/laundry room are deplorable. They aren't alone, I do not think AFFORDABLE LODGING AND CLEANLINESS CAN’T BE USED IN THE SAME SENTENCE, no matter the hotel brand.If I could find a safe parking lot to sleep in my car with my cat, I would, and save the money. .The front office texted & asked how my stay was going, It was 4 o’clock in the morning a & there had been a group of RUDE PEOPLE TALKING VERY LOUDLY &smoking just outside the room on and off since 1:30. i have driven for 10+ hours and have 8 more to go tomorrow, and will have only a few hours sleep because of the rude people. and i believe no action from the front desk, yep I called. I HAVE STAYED HERE MANY TIMES FOR THE CONVENIENCE OF ACCESS TO THE HIGHWAY AND THE McDONALDS. Time fir a change."

"Very clean room, helpful friendly staff"

"I missed not having breakfast"

"Great service"