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"Nice new building & modern rooms, friendly staff, convenient and free parking. Walkable from the train station but is uphill and not very close (probably not a good idea with bags). The property offers free transfers from the station, but only hourly and just a few times a day - I would not consider this a negative though given the hotel is affordable and taxi rides are cheap. "

"Amazing old style hotel. Loved the charm. Bar was incredible and steak restaurant just down the driveway was the best ! "

"The hotel itself is very clean, updated, comfortable. The room we had was on the traditional side and was spacious with a separate bedroom with balcony with river view. Buffet dinner was delicious. Hot tubs is clean and amenities including shower head were great. Recommend to stay just one night. Because the “Kinugawa” itself is a small town and surrounded by abandoned buildings, not much to do. The check in staff didn’t let me know you needed reservation for the return taxi. I planned to grab a taxi to the train station at the check out but then, the staff told me without taxi reservation or shuttle reservation, waiting time for a taxi is around one hour. We ended up walked to the train station but missed the train and spent 5 hours waiting for the next train. I think the hotel staff should have let me know the reservation when I checked in as they knew we took a taxi to get to the hotel at check in. Lack of taxi service is understandable due to the size of town, so make sure to ask about the taxi or shuttle for your return!!! The check in staff was impersonal. The hotel seems to cater to a large group of people so if you are looking for more of traditional type of Japanese hotel service, look other hotels. But over all great hotel experience. "

"The staff at the hotel were wonderful and very helpful throughout our stay. I would especially like to recognize the Korean gentleman manager who assists with luggage — he was excellent and very attentive. During my first visit we had a few challenges due to my disability, but on this trip everything went smoothly and we were able to interact very well. I truly appreciated the kindness and professionalism shown by the team. Thank you again for the hospitality and support. It made our stay much more comfortable."

"Room little dated but extremely spacious, and very clean. Only comment is lack of USB port. Buffet was adequate but missing the ‘wow’ factor. Property was little far from train station, I think it would be much convenient if the shuttle will bring guess back to hotel instead of just one way to the train station."

"Clean rooms, nice staff, many restaurants. Super convenient for skiing "

"Room and property old, needs updating. Room draughty. Staff ok."

"This was my 3rd time staying here, great location a few min walk from the train and bus terminal, warm comfortable rooms, friendly helpful staff, it's a shame they changed the breakfast service, the curry and rice were excellent before... I'd definitely recommend eating at yuba komachi while in Nikko, delicious chicken cutlet curry, very good price and lovely staff, 2 min walk from the hotel "

"Location is perfect being a few minutes walk to the train station, Yuzawa Kogen ski lifts, restaurants and shops. The food for breakfast and dinner buffets were excellent in quality and variety. We stayed 4 nights and was not bored of the spread. "