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"Staff was excellent in making sure we had a comfortable room. Provided all the helpful details about the amenities and services. Always smiling and willing to help. "

"Great location. Right next to the Karuizawa station, outlet and snowfields. Shuttle scheduled to come every 15-30 minutes to take you around the resort, outlet and other snow fields. Staying at resort also gives you discounted rates with the ski lifts and gear rental. Spacious room. Great for families."

"Lovely hotel "

"Wonderful hotel and delightful experience in Karuizawa- the food, the people the shops. A highlight of our trip."

"It was a very nice hotel. Facilities were fantastic. The food at the downstairs Trattoria was delicious. The front desk staff and room cleaning staff did not communicate well giving a slight downgrade in their overall service score. "

"It was just okay. The front desk staff was not very friendly or helpful. Good value for price, but don’t expect much."

"Great place to relax! Clean room, friendly staff, onsen, complimentary morning probiotic drinks, afternoon ice cream and night ramen."

"The room was spotless, staff was extremely friendly and helpful!"

"What a great hotel! Clean comfortable rooms in a lovely setting, an easy walk to shops and restaurants. We especially appreciated the welcoming, friendly staff who spoke excellent English. The bar was cozy and featured amazing cocktails - the gin & tonic with "forest" syrup was my favorite (so much so that I bought a bottle of the syrup to bring home). Would absolutely recommend this hotel, and hope to visit again someday!"