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"Wonderful and beautiful hotel with amazing onsen, great food, very friendly and helpful staff. It really worth the experience."

"I stayed at capsule room. Towel and bathtowdl are facilitated. I take a large bath and sauna. Very comfortable."

"Awesome views from the hotel of lake Toya and surrounding mountains. Buffet breakfast and dinner really good . This hotel is a prefect example of you get what you pay for . Spend the money you won’t regret it .fireworks every night are really great you can sit in your room and get a Birds Eye view "

"Good Location from Airport, and convenience. Breakfast has many varieties. There is FREE bus to Airport"

"Lobby was airy and we had access to the onsen. Room smelt a touch musty but the window can be opened for ventilation."

"Very good"

"Nice 5 star hotel. The service and staff is top notch. The views are spectacular. Great place to retreat to and relax. We stayed here for 1 night in our trip through Hokkaido. My only issue was at check in. We were required to make the dinner reservations and meal selection at the front desk. And not everything we wanted was available to us. So it was very awkward experience in my opinion. I don’t know if I made a mistake not reserving the restaurants in advance but it is hard to know what you want for dinner up to 7 months in advance. Maybe it was just better to order room service. "

"Excellent service, high quality food, onsen was amazing."

"Overall the resort stay is good value for money (summer), it has everything onsite, amusement park, shopping, food etc. some downside could be: the hotel room bathroom being a little dated, they don't do cleaning daily, but they do at least change your towels for you. Being a hotel, noise from your neighbors could be a problem (talking loudly in their room or outside in the corridors, slamming the door etc esp at night or in the early morning). They also provide coffee bags and teas in room. Location wise it seems to be quite ok, as we were able to drive (south) to Lake Toya in under 30mins or so, city of Date, Muroran, Noboribetsu etc. to the north, niseko, and if you like to the East is Jozenkei, all within about an hour. Plenty of Parking and is free. You also have access as a resort guest to Westin's onsen. The monorail is cute! Just note that this is in the summer where it's not the resort ski season so everything is very chill and not too crowded, I think things might get a bit different in the winter busy season though :) "