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"Staff were very friendly and very helpful and the cleaning team were very sweet as well. The highlight of this hotel is where is located in the downtown area of Philly and exactly 2 minutes walking distance from the reading market. The hotel is huge and it has a huge capacity for a lot of guest, but the amenities are way too little. Also it’s a bummer that when you’re booking with Expedia or any other third-party, you take the room with the worst view. "

"I got charged twice. "

"I thought true customer service was a dying concept until this weekend! The staff at the W were top tier- professional , accommodating, and friendly. I truly enjoyed my stay and thanks again to the entire staff team for simply being you!"

"Staff and management were excellent! Room and entire hotel was super clean…Great hotel!"

"Good"

"I didn’t have "

"Had complementary coffee in the lobby before I headed out to run the Love Run half marathon. Really appreciated it They were very accommodating about later check out. Everyone on staff was so nice. Would definitely recommend them. "

"The staff is amazing"

"Excellent location. Way to expensive for what you get. Want breakfast or other food, go next door to the Reading Station Plaza. At only $25 for the Breakfast Buffet and next door for a great breakast $10. Parking is a real scam at $40 per day. "