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"Air conditioning was good in our room. The pool was clean and very refreshing. Breakfast was fresh food and good service from staff. We enjoyed our stay as we arrived very late from a long flight and this hotel is close to the airport. "

"The property was rundown. It’s a shame because it could be beautiful if the owners spent some money on the up keep of what was once a beautiful property "

"Exceptional property. We were welcomed from the minute we got to the front door. Fantastic facilities, the pools and kids club was great. Restaurant exceptional. "

"There are positives and negatives about this hotel. First, the positives: the staff are friendly and helpful, and some of the amenities are good. For example, there is a good games room, and the pools are quite good (the water is a little dirty though). The buffet in the evening is a good option, the other restaurants not so much. There is a welcome happy hour for cocktails.. There is quite a lot of wildlife around the hotel (monkey’s , various birds, lizards), which is interesting. The negatives: the service in some of the catering facilities is almost ridiculously slow. There is no orange juice at breakfast, and the other available juices are poor. The breakfast in general is not quite up to the standards of some other Shangri-La hotels (although it is not bad). The property overall is slightly run down and the rooms could do with some refurbishment. A coffee machine in the rooms, with fresh milk in the fridge, would be desirable. If you are to visit Hambantota and are travelling from Colombo airport, choose a good and reliable car service, although not the one offered by the hotel, which is priced multiple times higher than other available options. I would recommend a visit to Hambantota and Shangri-La overall, though, if only for the chance of seeing wild elephants walking down the road."

"Clean rooms. Staff very nice & helpful. Airport Shuttle provided. "

"Hi this is a slightly more expensive for the area but for us it was worth it. There was a hidden surprise for us as they have an infinity pool on the roof and sundeck which had views to die for. The breakfast was excellent the games room was fun and the staff took no hesitation to join in with playing games with my son. Room was lovely and staff amazing and great location for short walk into Ella to explore. But quite expensive is only negative"

"Great food and views. Very friendly staff."

"Very dated "

"Nice."