Depedene Hotels

"We had an amazing stay at Mansala Safari House. The hosts are very kind and welcoming, and the house itself is clean and comfortable. The hosts arranged two safaris for us which were both excellent; the driver picked us up directly from the accommodation and was very knowledgeable about the park. We had the car completely to ourselves as well. The hosts provided breakfast in the morning, and also gave us water bottles and coffees for the safaris. During our second day we were reading on the lovely terrace and the host even came up with a fresh mango for us which was delicious. I would absolutely recommend this place to anyone - lovely hosts and a great space!"

"Staff provided exceptional service, very welcoming, friendly and helpful. "

"Host was amazing, caring and generous. Amazing cook"

"Stay away! It was the worst experience of my whole stay in Sri Lanka. I booked that hotel for 1 night. I noticed that they have a policy for late check in (after 9pm) so on the way I tried to contact them because I was afraid if I will be able to get over there on time. Me and my driver called them several times for hours before my arrival without any result. Finally we got over there about 8:30 pm but there was nobody there and all seemed like closed. We were walking around and calling for help. Finally, a man showed up and really wanted to help us. He asked us to wait and said he'll get the manager. He was trying and trying but the manager didn't respond at all so we were left in the middle of jungle without a room to stay. Fortunately we found another place. The next day I contacted Expedia to get my refund since we didn't get the room. They tried to contact the manager with no results either, after a couple of days they told me the property refused the refund. Expedia offered $25 reward. I also send an email to the property, they never responded. I am traveling around the world and never had a situation like that. Things happens and I always try to be patient and understandable but this situation shows that the property doesn't deserve over 4* reviews. I've heard that they've hired a new manager not so long ago who has an alcohol problems so be careful if you choose them!"