Reigate and Banstead District Vacation Rentals

"We could not stay at the Tower hotel. Our plane made us go back a day earlier talk to hotel.com they said they would call the hotel to see if I could get a refund. I talked to the hotel and they said it would be no problem so hotel.com lied to me and I will never use them again or recommend them. We lost 200 and something dollars on a room. We couldn’t even stay in and all hotel.com had to say was worth sorry but I talked to two different people at Tower Bridge Hotel and they said no problem but we had to go through you hotel.com so you guys are liars"

"The hotel is in a good location, convenient to access the Underground or just walk to many places in London. The double room is not big, but worked for two people. The hotel was busy, and getting space in the lifts could be a minor challenge. While I understand a policy of only changing linens every four days, and providing clean towels upon request, this is where the hotel failed to meet basic expectations. We stayed nine nights, and the linens were only changed after the eighth night. By that time, we had no expectations of any change of linens. The garbage was never picked up, despite having made multiple requests at the front desk. We resorted to leaving a garbage can outside of the room in the morning, and when we returned in the evening, the empty can was left outside the door. We were able to get toilet paper and fresh towels upon request, so the only major negative was the failure to clean the room. I don't know if you need to request a remote for the television, but there wasn't one in the room, and we didn't need to use the TV."

"Great location and staff. Breakfast was excellent. The show was fun. No mini fridge. ;( lighting in bathrooms for make up doesn’t exist. The staff after my third stay are on first name bases are just great. With advise for travel. Restaurants and things to do. "

"easy access to terminals"

"Clean room, small but ok, nice bathroom, quiet, great location"

"Excellent location, very nice room and very helpful staff. Very clean and great bar food! Check in and out were very easy. Very nice experience! "

"No kettle in the room. Otherwise really good value and really close to Kings Cross"

"Very enjoyable stay. Polite and helpful staff. Great location and very good room. "

"Nice staff. Great room. "