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"Quite disappionted that the Spa was not available during our stay. Parricularly after a Day trip and needing to relax. Restaurant for Breakfast was very good, but not so much for dinner. Empty and lack of any ambiance, until asked them to at least play some music.... No towels at the pool, youhave to take your room towels wlth you. Staff OK but not overly helpful. Only hotel in Vietnam where we were not welcomed, shown to our room or helped with our lugguge. Town not exactly geared up to host guests so Hotel should have made more of an effort. Having said that Phong Nha Caves National Park and Paradlse Caves was exceptional and well worth the visit."

"The hotel suite was just amazing, the bed and bath was exceptional and so comfy, the staff were friendly and happy to help. Food and drink were also high quality. Ran out of some drinks tho. Inside spa the water could be cleaner, didn’t use it in the end. But the outside pool was lovely and much cleaner. "

"Staff were excellent."

"Great location, clean, great staff, amazing view of the city."

"Our family of 5 enjoyed our stay at Nguyen Shack so much! There is such lovely views from the room and eating area. The yoga was amazing and it was so convenient having breakfast there every AM, The staff are some of the kindest people I’ve ever met,., they truly want you to feel at home. My kids LOVED all of the animals and spent hours hanging out with them. We rented scooters and drove the route they recommended and stopped at Paradise cave. It was such a stunning drive. If you get the privilege to stay here you won’t regret it."

"Very nice hotel although a bit out of the way from city center."

"Song Toan and his daughter Chinh were 2 of the kindest people you’ll ever meet. They helped out arranging so my stay in Phong Nha was a time I’ll never forget. The room was great everything I needed. Thanks to the Toan family"

"Love it."

"Staff were excellent before and during our stay. They helped us with arranging our pick up from Dong Hoi, early check in, trip to the caves (excellent) and onward travel arrangements. Room had everything you needed for a pleasant stay and it was quiet with a comfortable bed. Fabulous omelette for breakfast too! "