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"Location, friendly staff, clean"

"Very friendly and helpful staff. We were unable to secure our van rental and the front desk staff was very accommodating in helping us to get van taxis to get us and all our snowboard gear where we needed to be. Rooms are small per western equivalent but comfy. I’m 6’4” and was just fine for 8 nights. Breakfast was also tasty and included with the stay. "

"The staff is very nice!!!"

"clean room; good breakfast; good location near train station"

"The best hotel in Hirosaki. Breakfast is good and YONAKI SOBA(Ramen) was awesome. Onsen was amazing. I will try to book the hotel next time "

"Good hotels and always spotless. Enjoyed the Onsen. "

"Great friendly staff. Free bean coffee, free parking behind hotel. Room spacious on 8th floor, clean, quiet, warm but you can open window. Good free breakfast hot."

"One of the most modern and luxurious ryokan we've ever stayed. The kaiseki dinner and the breakfast are skillfully elevated. The grounds are well kept and exudes zen. The onsen bath with a view of the still rock pond is especially striking in the evening. The room is spacious enough for 4. There's samisen concert at night after dinner, there's bookstore, etc."

"The staff was very understanding when I made a mistake in the reservation. And the room was excellent -- a wide desk of the type I like to use for work, enough light, and a very comfortable bed. I've no complaints."