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"Walkable to everything. Quiet, unassuming building. Parking garage near for overnights. Excellent staff"

"Been many times. Beautiful design, great condition, friendly staff"

"Hotel is beautiful, rooms are huge, food is good, however they have the most disorganised staff who is either untrained or just can’t be bothered. I called spa several times with no success being told everyone is busy however when I went down to spa reception they were just sitting around ignoring the calls. It happened 3 times, so can’t be a coincidence. Also one of the ladies at the reception was working with the cold, it was obvious, she was unwell and clearly contagious. Why is sick person working in a customer facing role, why isn’t this employee home resting? Overall this hotel has a lot of potential but I don’t think I’ll be back. "

"Great facility, but room key randomly quit working and could not"

"Todo muy bien."

"Staff very friendly and helpful. Room clean and tidy. Breakfast was excellent. "

"Always stay at this hotel when I visit Liverpool due to its location, facilities and friendliness of the staff"

"Very comfortable stay. Rooms are not massive, but well thought out. Nice big shower, loved the magnifying mirror which is something I normally always miss when staying in hotels. Location superb - close to the docks, bars and restaurants. Nice touch of snacks (crisps/cookies) in the room on arrival. If I had to find something I would change - it's only the very strong perfume in the lobby."

"Need a mirror over the desk/dressing table area. Bar should be open from at least noon onwards…1pm is too late!"