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"The staff installed a new bed for our child in the family room 15min after I inquired how we could sleep 4 people with a king bed and a single bed. The staff is very very nice and customer oriented"

"The room smelled of cigarette smoke. When asked to change room, the reception was most reluctant. After that the staff become rude to us. The pillows were moldy and the whole place was dark and gloomy. We felt unsafe and check out to other hotel without staying though we already paid for the 2 rooms."

"We got the Vana villa with pool, after a mix up which gave us the garden view albeit with a small upgrade charge. Reasonable and worthwhile. The place was serene and peaceful. The villa was clean and neat. Bath tub was a bit problematic, only used once and was clogged. The pool within the villa was used the most. The whole resort was clean, if you stroll by the villas, you can note a very tightly run ship with regards to cleaning and maintenance. Food was outstanding. We did not leave the villa for all 4 days and can say I have tried every single item on the menu. Thai Fried Rice is the ultimate go to for us. Shout out to Pesto Penne as well. Bicycles were available for rental and we basically took that and cycled around the plantations. Cons: Nature walk was a not a walk. We should have checked with the guide how far the distance would be. Basically wasted 1 hour in that activity. "