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"The sofa bed is super hard and it is super old"

"A smoking hotel turned into a non smoking hotel with wall paper peeling off the hallway walls. The bed was actually comfortable, but after checking inside the pillow cases, we had to put one off the bed. Needs updating to say the least. The front desk girl was nice, the cc machine didn’t work, so we were waiting for about 15 min at midnight to check in. It was closer to the SYR airport, we only needed a few hours of sleep after traveling from CO, so it is what it is. Would never stay there again. You get what you pay for in this case."

"Great experience"

"We stayed during SU graduation and the staff could not have been more accommodating! They were incredibly helpful when we thought there was an error with the reservation and they did everything they could to make sure we had the rooms we booked. There were waters and snacks and decor that was so nice. We needed a late check out and the staff was so great when I called from the commencent ceremony and said we would be late. We highly recommend this property and would stay again if we are in Syracuse!"

"The breakfast really was lacking--only various forms of sugar and white flour. However, the room was clean, comfortable. The bed was nice, and there were several places to sit. "

"The rooms are very clean and the staff were helpful and friendly. The laundry room is just awesome. All I can say is keep up the good work."

"Very clean, the gentleman that checked me in upgraded my room. That was nice!"

"An absolute gem! From the inviting design to the comfort of the room this property is a refreshing change from the big chain hotels. Surrounded by convenient amenities you have everything for a more than wonderful stay."

"Average stay. Room clean, but the front door did not seem to close all the way there was a gap. I was staying by myself and the neighborhood does not feel like the safest area. However, the hotel was comfortable. The day I checked out which was 11am, I had about 30min until 11am and the cleaning staff knocked on the door I told them I will be done at 11am to check out, the maid remained in the doorway, expecting me to leave. I had to say it again I will be leaving at 11am when it is time to check out. "