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"The room was very dirty. Stains everywhere. Dirty rag outside the door. I felt dirty the whole time I was staying there but thankfully it was only one night. I would never return. I don't usually leave reviews but I'm taking the time to leave this one, so no one makes the same mistake I did. "

"A"

"Super friendly staff, fun kickback perks. Overall just a great stay"

"Breakfast could of been better.Not horrible but not fresh."

"Account for parking ahead - I had to go to a public lot a few blocks away but it isn't expensive anywhere around and I had no issues really, just had to figure it out. Really cool place to stay for a bit of Richmond history and very walkable area."

"The room was dirty. The bathroom smelled terrible. The receptionist was rude. The elevator wasn't working, and when I told them I had knee problems, they simply said, "If you don't like it, take your money back and find another place." The entire building smells bad—specifically of cigarette smoke. The woman working the front desk is the rudest person I have ever met."

"We booked three rooms. Upon arrival, one room was fine; the air conditioning in one room didn’t work, and the door to the third room was unlocked and open with the room smelling like marijuana. The manager was unable to move into other rooms or another best western property, so we booked rooms at the embassy suites across the parking lot and checked out. Lots of hassle and stress on college graduation weekend!"

"Great location and nice property."

"Avoid if possible it was gross"