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Great for family with kids

Understaffed. Nearly impossible to get room clean outside of their schedule. I feel bad for their staff. The owner needs to step up and hire more than 3 cleaners.

Even before our trip the hotel already contacted us for the details on how to get to their location. All our queries were promptly responded to. Upon arrival we had warm welcome from their staff. We arrived late in the evening and they politely instructed us to have dinner first (included in our package) as their restaurant will close by 9pm. The food is also delicious. Their staff is kind to answer our queries regarding the ski activity for the next day. Their breakfast is also good and have...

We had a 4-day vacation in Niseko for winter, and decided to save the last day to try a traditional onsen (hot spring) so we booked this hotel for one night, And we regret not staying so long. This is the cleanest hotel I've seen in my life! From the lobby, they will let you remove your shoes, and you will just wear your Yukata and socks around the hotel. Even the staff are wearing socks. The hotel is so cozy, especially their lounge. They have marshmallow bonfire at night. Their outdoor...

The location is perfect whether you are at Hirafu for skiing or exploring the town. All the staff were very helpful and almost everyone spoke good english. My family had a half board package and food was excellent especially their brealfast. I will definitle go back to this hotel if i have to back in Hirafu. I cannot think of any negative concern because everything was perfect including the room, onsen and facilities. If i have to complain then it would be the price. But then we came in at peak...

spent two nights here, quite convenient going to the lifts and around annupuri