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Recent reviews in EuropeExpedia verified reviews
5/5 Excellent
A comfortable oasis of calm and luxury
"On the whole I would say that our stay was definitely one of the best we've had in London. The location was absolutely perfect as we were coming to London for a theatre trip but coming through the doors of The Dilly and we were in an oasis of calm and comfort.
The only issue we had was regarding payment where it wasn't properly communicated that the full amount was taken with pre-authorisatiion. I have no issue with this but the desk agent tried to take the payment 5 times and then saying that the payment had been declined. This was embarrassing and untrue as I had paid but further training on this matter would be a good idea.
One of our highlights, aside from the breakfast which was insanely good, was the service and care we received from Marina and Edwin in the hotel bar when we stopped in for a nightcap. Marina couldn't have been any more friendly and professional and our drinks were unique and delicious and obviously made with knowledge and care, so thank you to Marina and Edwin for looking after us with such care.
I also let the staff know that my husband was celebrating his birthday and the cake, balloons and prosecco in the room was a perfect touch and greatly appreciated
Was definitely worth the money and we look forward to staying again "
A verified traveler stayed at The Dilly
Posted 7 hours ago
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