Braintree District Vacation Rentals

"Yes but the staff were not very customer friendly. The bed was very uncomfortable. When we checked out no questions asked how was your stay my husband asked where to leave the keys she said just there. Not acceptable we came all the way from London. It was suppose to be igh hotel. We would like a refund "

"So much character, a really charming hotel. Staff are so attentive and reception were so welcoming and helpful. Room is big and everything you need! Location was also perfect. Breakfast buffet was delicious, really fresh produce and variety. Cocktail were also great, just maybe a little slow. Bed was sooo comfy as well! Overall, a really really wonderful stay. Would 1000% recommend, and will be back !! "

"Right next to the airport terminal. Fab staff and super friendly and efficient. One of our quickest check ins ever. Room was fantastic and spotless. Credit to the housekeepers. Overall a great stay."

"The room had potential to be very nice, but unfortunately, the cleanliness was very disappointing. On top of that, the kitchen, one cupboard was missing a handle, and another wouldn’t close properly. The bathroom itself is modern and features a spacious shower, but it hadn’t been cleaned properly, and the shower gel was nearly empty. The location isn’t very convenient unless you have a car, although there is a lovely coffee shop nearby, a couple of restaurants, and a supermarket."

"Grest all round "

"If you are going to Stansted I would highly recommend staying at another hotel as there are cheaper ones in the area and this one is not worth the price. Why? The staff. Whilst the room is a nice size with a nice bed the staff are the reason not to stay. The first issue I incurred was at check in, they ignored the fact there was a queue and started serving people that just walked into the hotel ignoring the people who had waited ages. When this was raised the staff member started to have an inside joke with the people who had queue jumped making me feel uncomfortable and feeling upset as I felt ridiculed for following the rules. Additionally, the rooms are sound proof yet at 11:45pm the bar was empty ( I had a room looking out to the bar and could see all the seats and it was empty and about 5 staff members) so the staff decided to turn the music up so loud that even in a room where you can't hear your neighbours you could clearly hear the music loudly and the songs. I phoned reception to ask them to turn it down as they only turned it up as it was only staff in the bar only to have no apology and the staff member laugh at me for making a complaint. Unacceptable. In the morning I went to make a formal complaint about the staff members and it ended up being the staff member that laughed at me on the phone. I told him I never experienced this sort of behaviour from a Radisson before and said to him I wish I stayed at a different hotel and he said yes maybe you should. Which "

"Our shower/water in tap was cold. Dealt with quickly and professionally by Kristi who was very helpful and friendly giving full refund 10/10 Thank you "

"Easy thing access from STN with an affordable shuttle that departs frequently. 24 hour desk service for those cheap late night/ early morning flights. Bed comfort is Ok. Breakfast is well stocked with a full English and warm pancakes/croissants with both gluten free and vegetarian options available."

"Excellent breakfast and lots of choice. "