Cuauhtémoc Hotels

"I expected more from a 4-star hotel. I booked a couple nights but had to leave after one night for personal reasons. The only staff I interacted with was at check in/out. Service was okay but not as friendly or inviting as I would’ve liked. First issue I had was from the start. I had to scan my key card multiple times before I got the door to open (and this happened other times as well). Then, once in the room, as we were closing the window, we noticed a large bug on the side like it had been squished when the window was closed before. It looked dead and dried out like it had been there a long time. Couple of issues with the restroom. The doorknob was broken and detached from the door. The toilet didn’t flush properly although this was fixed once we made front desk aware. The beds were hard and not very comfortable. Overall, the room looked clean (aside from the dead bug) and the a/c worked very well. The hotel is also in a great location. All this being said, I would not recommend and don’t plan on staying here on my next visit."

"Super clean friendly staff great for family "

"Everything was excellent. The staff, the restaurant and the Room. Everyone was friendly and kind "

"There were several issues with things not working as they should. TV not functioning. Other issue was the gym not being open on time. Maid not leaving bath towels."

"They walked me to my room assuring me it was ready. As soon as we walk in, you can tell it hasn't been cleaned at all. Manager apologized so many times. Said they'd have it cleaned right away. This was already 5pm. Waited 45 minutes to finally have the lady come to clean. Bed sheets were on the floor. Spilled coffee on window sills. Bathroom was not clean. I had high hopes for this place but they totally let me down. Management was nice but no customer service skills. They didn't come to check or give any updates on the cleaning person. They owned up to their mistake but made zero effort to make sure it was done quickly. They just sat in the reception without a care. As a business owner i am always looking on how i was treated. Management needs proper training. "

"All good. Perfect location. Beautiful property. Thanks for a great stay!"

"No usamos el desayuno "

"Staff at front lobby and the person at door are not welcoming.This is first hotel I have been to where the staff do not greet you. The wifi did not reach the room I stayed in, which the hotel should not put people in that room if they know this is a problem. Also if you are a deep sleeper and can sleep with noise, this is your hotel, other wise DO NOT STAY HERE!"

"Muy bien todo, ya van varias veces que me quedo en este lugar por la comodidad de su ubicación sobre la carretera, las habitaciones limpias, cómodas, con lo básico. "