Cruz Santa Hotels

"This was an excellent choice for our stay on tenerife in the canary islands. Our third floor seaside room was wonderful because we could leave the door open and listen to the waves. And yet, still have privacy during the day, because people could not see in from the street. The breakfast offering is quite amazing. And the room has modern appointments that were really nice such as motion detected nightlights in the bathroom and l e d's that could be set for different light levels. It's true that the rooms are not very large and the bathroom is quite a squeeze. I was also a little stumped that amenities did not include body lotion or hair conditioner. These seem pretty basic for a four star hotel. However, overall it was a wonderful place for us to spend our time in the canary islands"

"Fantastic staff reflecting family owned business. Great location overlooking the sea and countryside"

"To start the trip, the staff at the front desk was lovely which made our initial impression positive. As we entered the villa there were ants on the counter tops and in the bathroom. As our stay progressed, the ant infestation got progressively worse. We finally decided to speak to the receptionists, where they told us it was our fault for not coming earlier to report the problem. A man entered our room without us knowing to clean out the ants. They did not give us any compensation for this. As a client I expect to have a clean room, unfortunately this was not the case. The manger was not willing either to understand our point from this. "

"Best location. Very comfortable beds, lobby area and the pool! Buffet breakfast top notch. "

"We had a very nice stay here. The hotel lobby area is outstanding, as is the restaurant next door. Our room was quite commodius. La Laguna is a smaller than the the town of San Christobal below, but quite enjoyable. The public transportation is quite good "

"The rooms are very nice and great view. The feel of lobby and other areas of the hotel are more like an all inclusive. Roof top is spectacular and barely anyone there. "

"A very disappointing hotel in desperate need of refurbishment. Our Junior Suite was nothing like the photographs in the hotel promotion. It was a dark gloomy room with dangerous wiring. The tv couldn't be plugged in and the door to the balcony wouldn't lock. (We were on the first floor and the unlocked door was a real worry.) The food was mediocre. Entertainment left a great deal to be desired."

"This cannot be a 5 Star hotel. It should not be more than 3 stars. It is a very old hotel, staff was not helpful, we paid for breakfast during booking but they said its not included in spite of me showing them on the booking app. Location is not ideal, its very far from the airport and main lively area, unless you have a car its not convenient getting anywhere. Amenity timing is not good, bathroom and room also was not the best. The only good thing about this hotel was the view from the room-ocean view, that's it. We paid a lot for a 5 star experience but were disappointed. "

"Nice hotel, lovely spa but the only issue is you have to pay additional fees even if you’re a hotel guest to use at the spa and that’s excluding treatments!"