Crossgates Hotels

"Good hotel Needs a bit of tlc but it’s very old so to be expected Only bad thing some of the breakfast was a little cold "

"Had a fabulous weekend here and will be returning in July"

"Check in poor & disorganised. Key hadn’t been coded properly so we couldn’t enter room. Booked a table for 8pm in restaurant & sat at the same table for afternoon drinks, we knew this as it had our name on the reservation & time of booking, I even took a photo & sent it to my daughter. Came into the bar & my husband pointed out that 4 people were sat at our table eating a meal & went on to look at menu again. I mentioned this to bar lady & she said they will be finished by 8pm, I said I think not as looking at dessert menu. I went across & very politely said we had the table booked from 8pm, are you aware, lady at table said no. I said no worries & returned to bar. I spoke to the man behind the bar, Alex, & he said he had other tables. I explained that we would like the table allocated to us earlier on that we had seen. The bar lady then started speaking & when I replied she said she was serving another customer when in fact she was not I pointed out that she was warming milk in a jug, she said yes for another customer having coffee at their table. I continued to speak Alex & she chipped in, when she had stated she was dealing with another customer, I said shut up. I realise I should not have done but she was being very disagreeable. Alex had asked her who had altered the table & she said it was her. Spoke to Alex & said I no longer felt like eating after this, he said no problem, turned & walked away. This is unacceptable in hospitality, rude & unprofessional."

"Great site outside Whitby. Great food."

"Really nice hotel"

"the view from the front is stunning, however parking is rather haphazard. A bay that was reserved was filled as soon as I drove away, meaning that when I returned 30 minutes later another vehicle was in my spot. "

" The food was 💯 "

"Very helpful and friendly staff, first class breakfast,clean comfortable rooms. We were well looked after and enjoyed our stay at Clarence Gardens. From both rooms we had a panoramic sea view."

"Dont be put off by the external appearence of the hotel as inside its excellent. Our room was spacious, well equipped, comfortable and quiet. The staff were friendly and helpful, dinner was good, breakfast adequate."