Cratfield Hotels

"The gentleman on reception when we booked in was an excellent host and a good role model for the company. He took us to our room, explained things to us about the hotel, was there again in the evening when we ate and again with us at breakfast. Food was well proportioned and freshly cooked, hot and enjoyable along with value for money. Bedroom was clean, tidy and the bed was very comfortable all in all we had a most enjoyable stay and would recommend it to anyone. Hope to come again sometime. "

"Beautiful "

"Lovely clean room, friendly staff, great food in Braid Bar and Ogilvies…"

"Lovely time "

"The room was ok but had some red dye dripped down radiator.morning staff were useless two girls chatting instead of working and no breakfast was replaced so waiting over 30 min for food and then no other items of food left "

"Beautiful room and amenities. We stayed in one of the garden rooms which was gorgeous, and would be even nicer when warmer as each has a little table and chairs in front - the room had everything you could want v spacious and gorgeous Temple Spa bathroom products, and a lovely touch was the complimentary bottle of Copper House gin ;) lovely meal in the restaurant and delicious breakfast. We were there combining a whiskey tour and tasting just next door which would highly recommend. We know and love Southwold but rarely need to stay as have family nearby so this was a lovely treat to experience The Swan. "

"Lovely host Ben. Explained everything properly. Room was immaculate and cosy. Would deff recommend and would stay again. Great bar downstairs and good menu. Thank you Ben "

"Everything "

"Amazing stay from pre-check-in to check out. Clean room with amenities. We took our dog and they provided a dog bed, towel, water bowl and treats. Perfect bolthole for a stay away. We sat and played games in the snug area of the bar with an open fire for the afternoon. There’s complimentary canapés from 5:30pm and the restaurant had dishes for all dietary requirements. All the staff were friendly and helpful. We will be returning again."