Coventry Airport Hotels in Birmingham, United Kingdom

"Nice clean room and very helpful and pleasant staff"

"Basically a convention center there is easy parking large rooms and the buffet breakfast was very good. "

"My wife and our two young children arrived at 6pm to be told that the prepaid family room, booked and paid for two months in advance, was unavailable because the hotel had overbooked. That is a breach of the booking we paid for, and the explanation given ("it's what the airlines do") was wholly inadequate. In a frustrated and passive aggressive tone, the male reception staff member even said “I’ve had to deal with this stuff all day!” My wife was left stranded hours from home with one autistic child, while the reception staff were dismissive and unhelpful. The options offered were unreasonable: 1) separate rooms for a mother and young children (expecting one of the children to stay in a room on her own!), 2) a twin room for two children to share a single bed, or 3) find another hotel. After escalation, the hotel eventually arranged alternative accommodation in a Ramada hotel 10 minute’s drive away, but it was inferior, in a less suitable location, and required my wife to walk from a separate carpark in an undesirable area at night with children and luggage. Ultimately, the hotel failed to provide a reasonable alternative promptly, and its handling of the matter fell far below any acceptable standard of care. We incurred distress, inconvenience, and a clear loss of the service we contracted for. We will not return and I would urge anyone to reconsider using this hotel."

"Room was ok. The toilet was a bit smelly sewage wise & the air con was constantly dripping & not working that we had to request a fan from reception"

"Very clean, large room with all you could wish for, lovely all you can eat breakfast at great price. Walkable to cathedral & shops & restaurants "

"Clean room, very friendly and helpful staff, easy parking. No significant issues encountered."

"Friendly staff. Nice clean room and a very comfortable bed."

"I have stayed here a couple of times and it's an excellent and clean place to stay. There's daily housekeeping. Staff were helpful and respectful. They helpfully accommodated my situation the day I arrived. Parking is brilliant but car has to be registered. Worse and worse of all is the crappy unbefitting internet service of an institution like Warwick. The internet was weak & so unstable that, I had to buy T mobile international pass plan for my work and phone. I really hope something is done to improve the internet especially if guests are going to be assigned rooms that are a bit away from the reception (my room was 114 and the internet wasn't good at all). "

"Do not wish to write a review."