The Ritz-Carlton, Macau

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Luxury
5.0 star property
9.6

Exceptional

Luxury retreat with Michelin dining

Attentive staff use translation apps to bridge language barriers for personalized service. The 53rd floor lounge provides five complimentary meal services daily. During holidays, children enjoy special activities in the kids club with its dedicated team.

Popular amenities

  • Pool
  • Spa
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Premier Suite, 1 Bedroom (Club, Lounge Access)

A hotel room with a large bed, a sitting area, a desk, and a view of the city through the window.

Premier Suite, 1 Bedroom (Club, Lounge Access)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 85 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom (Carlton, Lounge Access)

A spacious bedroom with a large bed, a bench, a nightstand, and a mirror.

Club Suite, 1 Bedroom (Carlton, Lounge Access)

8.0 out of 10
Very good
(1 review)
  • City view
  • 100 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom

A spacious bedroom with a large bed, a bench, a nightstand, and a mirror.

Suite, 1 Bedroom

  • City view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 Bedroom

A hotel room with a large bed, a sitting area, a desk, and a view of the city through the window.

Premier Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 85 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 2 Bedrooms (Carlton, Lounge Access)

A hotel room with a large bed, a sitting area, a desk, and a view of the city through the window.

Club Suite, 2 Bedrooms (Carlton, Lounge Access)

  • 150 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Double Bed

A hotel room with two beds, a desk, and a chair. The room has a large window with a city view.

Suite, 1 Double Bed

  • City view
  • 178 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed
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About the neighborhood

Located in Cotai, The Ritz-Carlton, Macau is connected to a shopping center. Macau Orient Golf Club and Taipa Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Flower City Garden and Seac Pai Van Park. Traveling with kids? Consider Qube at the Venetian and Studio City Water Park. Visit our Cotai travel guide
Map
Estrada da Baía da Nossa Senhora da, Esperanca, Cotai, 853

What's nearby

  • A cobblestone street with historic buildings, a 'no entry' sign, and a stone wall.
    Rua do Cunha
    6 min walk - 0.5 km
  • A nighttime cityscape with illuminated buildings and a tree-lined foreground.
    Cotai Strip
    14 min walk - 1.2 km
  • The Venetian Hotel with a prominent tower and a bridge.
    Venetian Macao Casino
    17 min walk - 1.4 km
  • Galaxy Macau Casino
    1 min walk - 0.1 km
  • Cotai Arena
    9 min walk - 0.8 km

Getting around

  • Pai Kok Station
    8 min walk
  • Zhuhai Station
    19 min drive
  • Macau Intl. Airport (MFM)
    11 min drive

Restaurants

  • Cha Bei
    3 min walk
  • Passion by Gerard Dubois
    12 min walk
  • gaga
    11 min walk
  • 星巴克
    11 min walk
  • Laurel Restaurant
    1 min walk

About this property

The Ritz-Carlton, Macau

  • Luxury family-friendly hotel connected to a shopping center
  • Near Venetian Macao Casino and Cotai Strip, The Ritz-Carlton, Macau provides a free roundtrip airport shuttle, free water park access, and a poolside bar. Treat yourself to a deep-tissue massage, Ayurvedic treatments, or aromatherapy at The Ritz-Carlton Spa, Macau, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and a Michelin star rated meal. Free in-room WiFi is available to all guests, along with shopping on site and a coffee shop/cafe.
  • Additional perks include:
    • An outdoor pool and a children's pool, along with a lazy river
    • Free self parking
    • Buffet breakfast (surcharge), a free area shuttle, and a children's club (surcharge)
    • A banquet hall, free newspapers, and a ballroom
  • Room features
  • All 230 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and air conditioning.
  • More amenities include:
    • Rollaway/extra beds (surcharge) and free cribs/infant beds
    • Bathrooms with separate tubs/showers and free toiletries
    • LED TVs with premium channels
    • Separate sitting areas, recycling, and refrigerators

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Frequently asked questions

Does The Ritz-Carlton, Macau have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is The Ritz-Carlton, Macau pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Ritz-Carlton, Macau?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at The Ritz-Carlton, Macau?

Check-out is at noon.

Does The Ritz-Carlton, Macau provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 9 AM–11 PM at scheduled times.

Where is The Ritz-Carlton, Macau located?

This family-friendly Cotai hotel is located near the airport, within 1 mi (2 km) of Galaxy International Convention Center, Cotai Strip, and Venetian Macao Casino. Qube at the Venetian and Rua do Cunha are also within 15 minutes. Pai Kok Station is 8 minutes by foot and Stadium Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Ritz-Carlton, Macau Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Location

9.6

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 162 out of 191 reviews
Rating 8 - Good. 18 out of 191 reviews
Rating 6 - Okay. 5 out of 191 reviews
Rating 4 - Poor. 5 out of 191 reviews
Rating 2 - Terrible. 1 out of 191 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful interior. Suite was amazing. Staff were extremely friendly
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel and staff

Excellent hotel. I booked the suite. And didn’t know they included free limousine, 5 free meals per day! It really worth the value. Hotel staff are super super nice. Room are crazy pretty! Excellent amenities. Using the top brand.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

fav hotel in china

Read a lot of reviews before making the decision of staying at the Ritz-Carlton and I am 200% happy with our stay with 53rd floor lounge access. The lounge provides 5 meal/drink services from breakfast to after dinner drinks and everyone on this floor is extra nice especially Molly, Allan and Lila My family and I will not stay anywhere else in Macau now. ++++recommend!
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
The level of service from upper management to the bellmen was beyond words. It was the best service we received from any five star property we have ever stayed around the world. It was seriously that good! If you are staying in Macau, treat yourself to the best hotel experience you will ever have. Again, the stay was unbelievable! The level of detail, impeccable facility, and staff that genuinely live and breathe exceptional hospitality service. I also want to give some added praise to Nicholas and Melanie They made sure every aspect of our stay was attended to and made it our most memorable hotel experience ever. Lastly, everyone we encountered knew our name and their kindness made everything special. The club level suite we stayed in was incredible and impeccably maintained. The suite was tastefully decorated, as was the entire hotel. Again, if staying in Macau do not hesitate and stay at the Ritz Carlton.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Stuff is the best.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All workers is very nice and friendly
Stayed 4 nights in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
ホテルマンのサービスがとても良かったです。
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
十分滿意，服務人員真的很親切，幾乎可以說是面面俱到
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

최고의 서비스, 청결, View 모두 만족했습니다

더 리츠칼튼 마카오의 모든 서비스와 객실 상태에 대해 크게 만족했습니다. 덕분에 너무나도 좋은 경험과 추억을 만들고 왔습니다. 모든 직원분들이 친절했고, 특히 김우진 담당님께서 직접 쓰신 편지와 선물에 크게 감동했습니다. 주변사람들에게도 마카오를 방문한다면 더 리츠칼튼 마카오를 적극적으로 추천하고 싶습니다. 덕분에 좋은 기억들 만들고 왔습니다. 감사합니다.
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
環境寧靜,職員親切 食物質
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
너무만족합니다! 최고의 호텔이였어요!
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
私は日本語しか話せませんが、 ゲストリレーションズスタッフ ホテル専属ドライバー クリーニングスタッフ ルームサービススタッフ プールスタッフ レストランスタッフ ドアマン等 リッツカールトンマカオで出会う全てのスタッフがハートフルです。 言葉が通じなくても、翻訳機や筆談などで私たちの意図を理解しようと努めてくれます。(英語で話しかけてくれます。) また、パーソナルサービスも一流で、私たちは何度も何度も感動しました。
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
按摩浴缸完全壞了,非常非常失望。你一定不會想像到這會發生在此享負盛名的酒店,總之是敗興而返!
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

服務一流

真係做到賓自如歸 可以臨時想要多個帳幕 可以早啲check in 可以好快回應我要求 早餐好食 唯一係張床唔係太好瞓
如果家庭旅遊有小朋友可以要帳幕
best bathroom
breakfast area
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很棒的住宿經驗

非常棒的酒店，人員的服務態度和環境清潔無懈可擊，👍
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

완벽!!

완벽한 서비스에 감동했습니다
Stayed 1 night in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

肉泡很差

房肉的浴袍質地很差 有失望的感覺，可以參考下香港千禧新世界的浴泡 相差很遠
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很滿意的一次住宿，無論check in，早上吃早餐，以至check out,職員態度非常好，服務周到！房間亦非常舒適，一定會再入住！
Stayed 1 night in Dec 2022
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

家庭遊

中秋假期帶同小朋友住宿，酒店員工對小朋友十分友善，服務都很好，小朋友玩得好開心
Stayed 1 night in Sep 2022
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
酒店整體感覺來說，可以，房間乾淨，舒適！ 但對於一間5星級酒店來說，酒店人員略欠熱情，而泊車的時候，酒店內的代客泊車服務取消，但指引不足，有點不足。
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service and beautiful hotel

It was a wonderful stay. From check in to check out, the service is so good! The room is spacious and clean. The decorations they arranged for my birthday and the amenities they prepared for my little daughter are thoughtful enough! I believe I will visit again in the soon future~
Stayed 1 night in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

房間舒適, 服務好!

很好, 慶祝生日還幫忙做了一些佈置, 還送了一個大蛋糕及紅酒, 很貼心. 只是冰箱不能用, 因此蛋糕及其他食品不能雪藏,較為不便.
Stayed 1 night in Mar 2021