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JW Marriott Hotel Macau

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Lobby
Premium bedding, down comforters, minibar, individually furnished
Premium bedding, down comforters, minibar, individually furnished
Premium bedding, down comforters, minibar, individually furnished
Executive Suite, 1 King Bed | Premium bedding, down comforters, minibar, individually furnished

Overview of JW Marriott Hotel Macau

JW Marriott Hotel Macau

5-star property

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Free airport shuttle
  • Air conditioning
  • Spa
  • Restaurant
Map
Estrada da Baía da Nossa Senhora de, Esperança, s/n, Cotai, Das Ilhas

Explore the area

  • Popular LocationCotai Strip10 min walk
  • Popular LocationVenetian Macao Casino11 min walk
  • Popular LocationCity of Dreams18 min walk
  • AirportMacau (MFM-Macau Intl.)9 min drive

Room options

About this area

Cotai

Located in Cotai, JW Marriott Hotel Macau is connected to a shopping center. Macau Tower and Senado Square are notable landmarks, and if an activity is on the agenda, check out Macau Fisherman's Wharf. Traveling with kids? Consider Seac Pai Van Park, or check out an event or a game at Cotai Arena. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Cotai Strip - 10 min walk
  • Cotai Arena - 10 min walk
  • Venetian Macao Casino - 11 min walk
  • Rua do Cunha - 13 min walk
  • City of Dreams - 18 min walk

Getting around

  • Macau Intl. Airport (MFM) - 9 min drive

About this property

JW Marriott Hotel Macau

5-star family-friendly hotel connected to the convention center
Take advantage of a free roundtrip airport shuttle, a poolside bar, and a rooftop terrace at JW Marriott Hotel Macau. Treat yourself to a body treatment, a body wrap, or a body scrub at The Ritz-Carlton Spa, Macau, the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature Chinese cuisine and brunch. Free in-room WiFi is available to all guests, along with shopping on site and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with a lazy river and a waterslide
  • Buffet breakfast (surcharge), a free area shuttle, and self parking (surcharge)
  • Limo/town car service, an area shuttle, and a ballroom
  • Smoke-free premises, tour/ticket assistance, and a front desk safe
  • Guest reviews give top marks for the first-rate property condition and location
Room features
All 1015 individually furnished rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-friendly workspaces. Guest reviews speak positively of the comfortable rooms at the property.
Other conveniences in all rooms include:
  • Down comforters, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with separate tubs/showers and free toiletries
  • LED TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (MOP 720 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Free roundtrip airport shuttle from 11 AM - 9 PM
  • Airport shuttle at scheduled times
  • Free area shuttle
  • Free casino shuttle
  • Free ferry terminal shuttle
  • Free shopping center shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: MOP 284 for adults and MOP 142 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Man Ho
  • Urban Kitchen
  • The Lounge
  • The Pool Bar

Things to do

  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free cribs/infant beds
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Rooftop terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Low-height electrical outlets in bathroom
  • Portable bathtub seat
  • Roll-in shower
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter
  • Free cribs/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower

Entertainment

  • LED TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Free local calls
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 29 to March 13:
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MOP 500.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: MOP 284 for adults and MOP 142 for children (approximately)
  • Self parking fee: MOP 720 per day
  • Rollaway bed fee: MOP 500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

JW Marriott Hotel Macau Cotai
JW Marriott Hotel Macau
JW Marriott Macau Cotai
JW Marriott Hotel Macau Hotel
JW Marriott Hotel Macau Cotai
JW Marriott Hotel Macau Hotel Cotai

Frequently asked questions

Does JW Marriott Hotel Macau have a pool?

Yes, this property has an outdoor pool and a children's pool. The pool is closed seasonally each year from December 29 to March 13.

How much does it cost to stay at JW Marriott Hotel Macau?

As of Oct 6, 2022, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Macau on Oct 9, 2022 start from P 5,906.45, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Hotel Macau pet-friendly?

No, pets are not allowed at this property.

How much is parking at JW Marriott Hotel Macau?

Self parking is available for MOP 720 per day. Limited spots are available.

What time is check-in at JW Marriott Hotel Macau?

Check-in is from 3 PM - midnight.

What time is check-out at JW Marriott Hotel Macau?

Check-out is at 11 AM.

Does JW Marriott Hotel Macau provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 11 AM–9 PM at scheduled times.

Where is JW Marriott Hotel Macau located?

This family-friendly Cotai hotel is located near the airport, 0.5 mi (0.8 km) from Cotai Strip, and within 6 mi (10 km) of University of Macau and Macau Tower Convention and Entertainment Centre. Macau Tower and Hac Sa Beach are also within 6 mi (10 km).

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 711 out of 1000 reviews
5 - Excellent 71%
Rating 4 - Good. 230 out of 1000 reviews
4 - Good 23%
Rating 3 - Okay. 35 out of 1000 reviews
3 - Okay 4%
Rating 2 - Poor. 16 out of 1000 reviews
2 - Poor 2%
Rating 1 - Terrible. 8 out of 1000 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Ilda
Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and clean
Stayed 1 night in Apr 2022

5/5 Excellent

Verified traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service.
Stayed 1 night in Jan 2022

1/5 Terrible

FERNANDO
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant Stay. Rude Cristina Ho.
Rude behaviour, unprofessional, from Cristina Ho Executive Floor manager. Insist on me to pay my breakfast, besides that i explained to her 3 times and insist her to check and double check my room information, since that i am in a executive room at executive floor with full acess to Executive lounge. She insist that already check and double check it and i still have to pay, the way, the words and the face looking arrogant. Then i went to front desk to talk to on duty manager and she check my details and inform me that i am correct and no extra charge for breakfast. I ask for written apology from the hotel, still waiting for it, since that my pleasant stay and mood was already on sewage. JW Marriott Macau is in a long way for 5 star hotel.
Stayed 1 night in Nov 2021

4/5 Good

Sylvia I.
Traveled with group
Liked: Cleanliness, staff & service, room comfort
Had a wonderful time, very good service with a smile from Amy (she was everywhere, check-in,check-out, breakfast...) and Glenda @breakfast. A bit worrying nowadays to see guests @buffet breakfast taking food without their face masks on. Overall, a wonderful time at a good hotel.
Stayed 2 nights in May 2021

4/5 Good

Bosco
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

3/5 Okay

Verified traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
Coffee bath shower
Coffe machine very dirty. Bath tub and shower switches not functioning..
Stayed 1 night in Dec 2020

2/5 Poor

Verified traveler
Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Just wasn’t happy with all the situation.
Stayed 1 night in Feb 2020

5/5 Excellent

Alan
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Hotel very comfortable.
Stayed 3 nights in Dec 2019

5/5 Excellent

Verified traveler
Stayed 1 night in Jan 2020

5/5 Excellent

robert
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok + headboards renewal needed
All was good. Room condition of 20-236 gave rise to one remark: the headboards of both beds are scratched and old. they should be replaced.
Stayed 1 night in Jan 2020