"We were under the impression that this was a hotel. It seems to be an apartment complex that was transformed into a “resort”. It was roomier than a hotel room, clean and the staff was attentive. It is within walking distance to the beach and Fuengirola which is a beautiful town. The resort itself has a lot of hills and spaced out so it can be challenging for anyone with mobility issues. The food available at the resort is expensive yet pretty basic. In spite of that we did enjoy our stay since we were able to venture our to the promenade which has many restaurants, bars and shops."
"The hotel is not disability/handicapped friendly or adapted. My husband has a mobility disability. The hotel would not accommodate his simple requests such as moving the pool lounge chair to be able to get in and out of it - the staff was very rude and declined to have us move the chair to have him enjoy the pool. The hotel has a private elevator access to the beach. However, they only have 5 keys to the elevator that they give to guests on the first come - first serve bases (with a 50e deposit). They would not reserve one of the keys for him (with the deposit) due to his disability. Per the reception/front desk staff guests with disabilities don't have the priority in using this access. Instead, we had to use the public access a block away with many stairs and disability lift which was not functional. This was a great challenge to my husband. The staff is not very friendly to guests in general. About half of the staff is friendly and customer service oriented (Enrique and Pablo were excellent!), the other half of the staff is there only to "punch the clock" and seem to be bothered if you ask them for anything (the waitress in the restaurant would ignore you until you physically get up and go get her and than she would be very unhappy that you are disturbing her). The service definitely needs improvement! The rooms were great and clean, great A/C. All in all, Ritual Hotel can be a great place if they would improve their guest service and be accommodating to disabled guests."
"Love the Mett such a lovely hotel and top notch customer experience from the moment you walk in they ensure you feel welcomed and are super friendly and helpful! The room was very clean and they have a good pool and beach club! I highly recommend."
"Location is amazing, room, pool beach. Really missing a bar with real glasses inside, everything revolves around the pool area.
That said great hotel and would return!"
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