Copt Hewick Hotels

"Hotel was lovely very grand inside The only problem was the room Was so hot we wasn’t able to turn the heating down so we had to have a fan on all night "

"Superb hotel, friendly staff, lovely surroundings. The hotel looks fabulous inside and out. The Bar area does get quite full, but this is testament to a quality establishment. We stayed in room 202 which had nice decor, comfortable bed, very clean and spacious. Only downside was the curtains do let in a lot of light but luckily the said Fat Badger bar helped in that respect by serving fabulous ales and delicious cocktails. We will be back again "

"Good location but the lack of a working lift and a third floor room made the stay difficult for someone who struggles with stairs. Dogs were permitted everywhere including the buffet area which "

"Great central location poor parking hotel needs up dating staff really helpful "

"It’s a brilliant hotel for a pet friendly stay close to everything. "

"Room was clean, spacious and modern. Staff very helpful as well. Plenty of car parking available too."

"It was satisfactory apart from noisy dogs around hotel premises. "

"Standard of Housekeeping cleanliness in bathrooms well below par. Handling of complaints abysmal. Your duty manager appears to believe that because the rooms are ‘old’ customers should accept mould, scaling & improperly cleaned toilet. They did change rooms, 2nd room frankly not much improved with similar issues plus someone else’s hair on the shower wall. I asked the receptionist for compensation, refund of 1st night should have been offered as they couldn’t move my room - or clean it to an acceptable standard, and a 2nd free night as compensation for that & for the room key not working. She told me that they can’t do refunds as I booked online. She did offer me a free breakfast, which I didn’t want & which was not anppropriate compensation for the state of the bathroom. I asked her to refer my complaint to Hotel Manager. They did not acknowledge or do anything about it. Whether she couldn’t be bothered to flag my complaint or the Manager couldn’t be bothered to address it I don’t know. Neither is acceptable. Appalling service. Asked for compensation"

"The Old Swan Hotel was a beautiful hotel with a lot of Old English charm that you don’t get nowadays,The breakfast was great so much food to choose from.The staff were always pleasant and polite.The room was perfect and the bed was so nice, i would definitely recommend and stay here again"