"The room itself was clean, but unfortunately we did not receive any housekeeping service during the three days of our stay.
What was most disappointing, however, was the experience we had at check-in. Upon arrival, I was confused about where to park and how to begin the check-in process. There was another guest ahead of me, and I waited patiently while the front desk associate assisted her. He was extremely friendly, even walking out to her car to help gather information.
Meanwhile, I stood waiting for guidance. When he eventually came outside and noticed my vehicle, instead of offering assistance, he abruptly and rudely asked why I had parked there. I explained that I was waiting specifically because I did not know where I should park and was hoping he could help. Rather than providing direction, he simply told me to move my car. His tone was dismissive and unwelcoming.
What made the interaction particularly upsetting was the stark contrast between how he treated the guest before me and how he treated me. The difference was impossible not to notice. I do not like making assumptions about discrimination, and I have rarely felt compelled to question how I was being treated. However, this experience left me wondering whether my appearance or background influenced the interaction.
Most importantly, I was traveling with my 78-year-old mother, and instead of feeling welcomed as guests, we felt uncomfortable and unwelcome from the moment we arrived. Had we had another option at"
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