Hotels near City Mall

"Amazing "

"Perfect location, amazjng staff, family friendly, special day celebration friendly. We booked this place last minute but it was the best decision we ever made. Will definitely be back next year! "

"Nice location, very clean, great staff."

"Front office staff was amazing! However, upon check in they tried to give me a room with a garden view instead of sea view room I had paid for. Had to ask for it to be sorted. Room was dusty, with cobwebs. On the last day there was no running water. Do not disturb sign on my front door was disregarded had maintenance knocked on my door at 6am. Awful experience!"

"Facilt"

"There are no elevators so you walk up the stairs with your luggage. There is no shower head, only a handheld shower with the thinnest of water to shower with. Breakfast was…. very regular at 1-star level. It’s not worth the cost! "

"Very much they passed all our expectations in every thing, breafast and the restaurant for dinner time, clean room, very friendly staff. Thank you, Ahmed"

"Booked and paid through expedia, made 6 calls to the host without a response while waiting outside the apartments..An hour later, the host called me to say the apartment is not managed by themselves and that I should contact Expedia for a refund...Taken me a few days for my money to be returned. Expedia should ban such hosts that are fraudulent ...This is typical behaviour of hosts in Mombasa who are ruining the tourism industry in the area.."

"This was the worse experience I have ever had! We checked in on Saturday. Shortly after a few hours, where I discovered there was no hot water and one of the ACs were broken, we lost complete power. After 2 hours of the host asking us to wait in the dark, I decided to leave and check into another hotel. The whole time I was in the dark, the host kept reassuring me, the power would come back on. After leaving the place, the owner refused to give me refund claiming he did not know I left, when I clearly told the host we were leaving. Not being able to be compensated and being forced to stay at a place with no power leads me to believe no owner has no integrity and can not be trusted. I highly discourage anyone to reconsider who thinking of staying here. Again, the owner is refusing to compensate despite what happened."