City Island hotel rooms a the Empire Hotel Group

"Check in was smooth and the gentleman who checked my family in I was very kind and helpful. I wish I remembered his name, because he certainly deserved the praise! This hotel was a great spot to be where main attractions were not far off at all! "

"The hotel was amazing, very clean, and the staff was exceptional. The lobby was very well decorated, and the live entertainment was fantastic. Had a quick bite to eat at the main restaurant, which was great. The rooms were very modern and comfortable. Would absolutely stay here again."

"Nice, well appointed room. Only issue was it took 10 minutes for the shower to heat up. Great location, steps from Penn Station. "

"Muy lindo y limpio, "

"The room was very clean and the location was great! "

"Great place to stay. Great value. Very clean rooms "

"Left for a late breakfast and the room was made up before we got back. Fastest service I've ever had in a hotel. Loved, loved, loved the shower."

"Breakfast was delicious! Beds were very comfortable. "

"It's fine, actually. Not sure why there are so many negative reviews of this place. We had no issues whatsoever. Never felt "unsafe" or anything remotely like it. Check In They were nice and friendly and the process took less than five minutes. Room Completely clean when we checked in. Beds were comfortable. Climate control was working fine. TV had plenty of channels. No fridge or microwave, but it did have a coffee maker with two coffee pods. Bathroom Everything worked and was clean. Hot water was hot. I appreciate having a tub instead of just a shower when traveling with kids. Location Great. Next to a subway stop right on Broadway. Convenient to Central Park. They don't do parking so nothing to say about that. Overall I'm not sure what people's expectations are when they book this place that leads them to write such negative reviews. It's the cheapest option in the area by far. Everything about it was totally fine. It's not a luxury resort nor claims to be. There's plenty to do in Manhattan outside of your hotel room so I'm not sure why that's an issue. There's so little affordable accomodation in the area that I'm glad this place exists. Will probably stay there again if we visit upper Manhattan."