"This may have been our favorite hotel- and after 8+ hotels in Japan- it deserves recognition for excellent staff, service, cleanliness, room experience and overall welcoming hospitality. Would highly recommend. Enjoyed the New Years gathering they welcomed us to- very friendly hotel. "
"Nice hotel, great hospitality.Very reasonable price with breakie. Room is spacious for family. On top of that, breakfast is satisfying with various choices. Open air onsen allow you to relax after whole day activities. A plus is small private onsen room(only fit a couple). Personally, Hotel location is best with transportation (I suggest hotel considering hourly shutter service). I(with teens) find it tiring may need a lot walking to visiting spots.
My family enjoy very much for the stays in WAT Hotel. "
"A really great family hotel in the heart of Hakone. It’s very clean, the staff are absolutely amazing and the kids can enjoy free access to Yunessun (the onsen water park next door).
We enjoyed the buffet food, unlimited ice cream, and all sorts of drinks and snacks peppered around the lobby floor. They just look after you very well here.
If you have kids, I definitely recommend staying here for a few days while exploring Hakone and enjoying the onsens. We will come back again. "
"Excellent location right near the train station. Room is clean and staff are very friendly. I stayed with my wife and toddler, and was very happy with accommodations!"