Chivelstone Hotels

"Very clean rooms, excellent hotel would recommend very highly"

"We had a great mini break over the new year period. Room was lovely with beautiful sea views. We had our evening meals at the hotel for both nights and food was delicious. Lots of variety and choice in the continental breakfast option also. Great location for coastal walks and the complimentary mini bus was nice to have. Staff very friendly and super helpful. All in all, a brilliant few days away to recharge after a busy Christmas. Will definitely return."

"Spotless room, almost everything was tickety boo. Except the TV in my room (138) was not receiving any signal and, thus, I was unable to watch anything on the night I was a guest there. The fault was reported to the front desk, but it was too late in the day for anyone from maintenance to fix the issue for me during my stay. As I was inconvenienced I managed to negotiate a compensation with James, who was very amenable and helpful. This included some free bottled water and a complimentary Breakfast In Bed service the morning after - for my room and for my travel companion in the next room. Jackie, the duty manager that morning, was both very patient and very helpful when the time came to check out and there were delays in doing so by 11am. Thanks for your help. Highly recommend this newly opened Hotel Indigo of IHG."

"Me and Daughter stayed for 1 night on Tuesday 6th Jan, this was our last hotel to stay at in Torquay as we have stayed at all of them that had either a spa or pool, and wow Hotel, Room, and Staff was absolutely fantastic and the cleanliness of the whole place was one of the best I have ever seen, well done to your cleaners, we really do hope they are top money because they so deserve it. The SPA???? well to be honest it will depend on what you call a spa? The pool was small and cold, I was told it was a permanent 38degrees but that just doesn't seem correct to me and I was told I was the first person in 2 years to complain about this???,As said we have stayed in a lot of spa? Pool hotels and even some of the very basic hotel the pool was warmer, maybe it was just me and daughter thought is was cold but would be interested to see what others thought. Also to get to the treatment rooms who have to walk pass the pool and I actually saw a few people walking with their outside shoes on which is totally not acceptable, Why would you let anyone walk around the pool side and sit there with your shoes it beggars belief. when I asked the lady who was giving the treatments where did I top the bucket up for water for the sauna I was told the sink in the toilet? Nope you can not fill the bucket in any sink but you can fill it in the shower cubical. Anyway 10-10 for the hotel and service but it is a hotel that offers and indoor pool with treatments not a spa."

"The room was spotless and the bed was so comfy! The staff were brilliant… our door locks battery failed so we were locked out but the cleaner tried to help and called maintenance and he was there within 5 mins. Excellent service from everyone! "

"Room very clean Lovely hotel Friendly staff "

"The place was lovely the swimming’s area was lovely "

"Staff were very good over the Christmas holidays. The rooms were clean, the food very good, and the spa was excellent."

"rooms are clean and tidy entertainment is good and the food is very good all of the staff are very good at there jobs. Great value for money "