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Reviews
7.6 out of 10
Good
Popular amenities
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Showing 3 of 3 rooms
View all photos for Family Quadruple Room, Garden View

Family Quadruple Room, Garden View
Highlights
Yard
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Free bottled water
View all photos for Family Quadruple Room, Lagoon View

Family Quadruple Room, Lagoon View
9.4 out of 10
Exceptional
(3 reviews)
Highlights
Yard
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Free bottled water
View all photos for Habitación Sencilla, 1 cama matrimonial, vista al jardín

Habitación Sencilla, 1 cama matrimonial, vista al jardín
8.0 out of 10
Very good
(1 review)
Highlights
Yard
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Free bottled water
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About the neighborhood
Santa Elena is home to Hotel Lagoon. The area's natural beauty can be seen at Lake Bacalar and Canal de los Piratas, while Museum of Maya Culture and Museo de la Ciudad are cultural highlights. Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden are also worth visiting.

Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965
What's nearby
- Laguna Milagros - 10 min drive - 8.8 km
- Palacio Municipal De Othon P. Blanco - 13 min drive - 12.2 km
- Museum of Maya Culture - 13 min drive - 13.3 km
- Chetumal Ferry Terminal - 14 min drive - 13.3 km
- Palacio de Gobierno - 14 min drive - 13.3 km
Getting around
Restaurants
- Enchiladas Huastecas
- El Abuelo - 9 min drive
- El asadero de Huay Pix - 8 min drive
- Church’s Chicken
- El Pargo - 4 min drive
About this property
Property amenities
Room amenities
Policies
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: MXN 13.03 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
- Pet deposit: MXN 200 per night
- Pet fee: MXN 200 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
Property is also known as
Hotel Lagoon Hotel
Hotel Lagoon Santa Elena
Hotel Lagoon Hotel Santa Elena
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Hotel Lagoon Reviews
Reviews
7.6
Good
7.8/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
Dec 4, 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024
10/10 Excellent
paul
Feb 23, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
paul
Stayed 1 night in Feb 2025
10/10 Excellent
Felipa
Feb 2, 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felipa
Stayed 1 night in Jan 2023
10/10 Excellent
Kathleen
Jul 28, 2022
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kathleen
Stayed 1 night in Jul 2022
10/10 Excellent
Ted
May 10, 2024
Ted
Stayed 1 night in May 2024
10/10 Excellent
Corinne
Mar 12, 2023
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place..
Corinne
Stayed 5 nights in Mar 2023
2/10 Terrible
jose
Mar 3, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
jose
8/10 Good
ALEX
Jun 16, 2025
ALEX
Stayed 3 nights in Mar 2025
6/10 Okay
Sharon
Apr 30, 2025
Liked: Staff & service
Sharon
Stayed 1 night in Apr 2025
2/10 Terrible
Miguel
Apr 15, 2025
Disliked: Cleanliness
Miguel
Stayed 4 nights in Apr 2025
4/10 Poor
Margarita
Mar 28, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Margarita
Stayed 1 night in Mar 2025
10/10 Excellent
Nicole
Mar 25, 2025
Nicole
Stayed 1 night in Mar 2025
8/10 Good
EMIGDIO
Mar 13, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EMIGDIO
Stayed 7 nights in Mar 2025
2/10 Terrible
jose
Mar 2, 2025
jose
Stayed 1 night in Mar 2025
6/10 Okay
Faty
Feb 28, 2025
Liked: Cleanliness, staff & service, amenities
Faty
Stayed 1 night in Feb 2025
6/10 Okay
Verified traveler
Nov 17, 2024
Disliked: Room comfort
Verified traveler
Stayed 1 night in Nov 2024
8/10 Good
Jhoana
Aug 21, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jhoana
Stayed 1 night in Aug 2024
10/10 Excellent
daniel sanchez
Aug 11, 2024
daniel sanchez
Stayed 1 night in Aug 2024
4/10 Poor
HUMBERTO
Aug 2, 2024
HUMBERTO
Stayed 2 nights in Jul 2024
4/10 Poor
Ana
Jul 2, 2024
Liked: Staff & service
Disliked: Cleanliness, room comfort
Ana
Stayed 1 night in Jun 2024
8/10 Good
Brynleif
Apr 11, 2024
Liked: Cleanliness, staff & service, room comfort
Brynleif
Stayed 1 night in Mar 2024
10/10 Excellent
Gerardo
Apr 8, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Gerardo
Stayed 3 nights in Apr 2024
4/10 Poor
Gerardo
Apr 1, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Gerardo
Stayed 4 nights in Mar 2024
10/10 Excellent
Karla Cobá
Mar 21, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Karla Cobá
Stayed 2 nights in Mar 2024
2/10 Terrible
Zhen
Feb 6, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zhen
Stayed 1 night in Feb 2024