Charmey Hotels

"We stayed in one of the panoramic rooms -only way to do it. Incredible views. Rooms are clean, need a little pain touch up but otherwise great. We had a little balcony that was nice for sitting/relaxing. 24hr coffee/treat area was super cute and convenient. Location was great for exploring and train station. Spa was small but nice. The sauna doesn't get super hot and the steam room is crazy hot but otherwise it was nice to have them. Would def come back for nicer weather as they had a lot of outdoor spaces and outdoor bar that looked fun. "

"I stayed at this hotel for only one night and the experience was extremely disappointing. For a hotel carrying the name Freddie Mercury, the minimum expected would be basic cleanliness and maintenance, but unfortunately that was not the case. When I entered the room, I immediately noticed several black hairs on the bed sheets, and there were also hairs on one of the pillows. This is absolutely unacceptable for a room that is supposed to be prepared for new guests. It gives the clear impression that the bedding was not properly cleaned or changed. In addition, there was no toilet paper in the bathroom, which is a very basic thing that any hotel should check before a guest arrives. The floor next to the bed headboard was dirty, and the headboard itself was detached from the bed and simply leaning against the wall, showing a clear lack of maintenance. To make matters worse, the TV remote control did not work. Overall, there were far too many basic problems for a one-night stay. Serious issues with cleanliness and organization that make the experience far below what should be acceptable. This place clearly needs significant improvement."

"Lovely old hotel on the lake!"

"Amazing hotel!! Loved everything about it. "

"Good location, friendly staff who went out of their way to help. Due to flight delays we arrived after the reception desk was closed but upon phoning the emergency number the manager allowed access to the property and our room"

"We were so looking forward to a 1 night stay here as part of our honeymoon. As regular travellers to Montreux we were excited to finally try Suisse Majestic but were bitterly disappointed. Paid for a deluxe lake view room. The room itself was ok, but the bathroom was very poor and cramped. The shower head didnt stay up, and access was limited. The "balcony" was tiny - very disappointing. Our main gripe was the temperature of the room which was set at 27 degrees - way too hot! We couldnt adjust this as this is "hotel policy". The phone in the room didnt work, so we tripped down to reception. Advised to open the door. This didnt have much effect so ended up with the door open ALL night - not much sleep with outside noise from traffic and friday night revellers. Weed smells started drifting in from about 6am, so we gave up. Definitely wouldnt return."

"Fantastic stay! Wonderful service, perfect cleanliness, breathtaking views, and a relaxing spa experience. Highly recommended."

"Loved the buffet breakfast "

"Perfect stay, only negative, the cost of the breakfast buffet, very high. "