Charles Hotels

"Beautiful hotel, brilliant staff and the food was amazing"

"This was an amazing place to stay. The staff were excellent and friendly. Especially the General Manager Ryan who went above and beyond to make my stay special. The room was spotless, comfortable, and a great size. The food in the restaurant was tasty, great choice and huge portions. I would highly recommend the Sawmills. I shall definitely be returning . "

"Very clean room"

"Clean rooms, nice bathroom, lovely friendly staff."

"Bedroom "

"Rooms are good and the staff are excellent "

"Clean room and quiet surroundings. Good food and very friendly and helpful staff."

"I was a guest at The Mole checking out on Monday, 2 February. When I returned home I realised that I had misplaced my stainless steel Rolex. I spoke that evening to Steve Parfitt on reception who immediately checked the pool locker and kindly called me back to inform me that he had found it. Steve offered to meet me at the railway station some 15 miles away and I took the train down, and he was able to return my watch to me in person. This watch holds particular sentimental value, as my two brothers and I all own the same model. I am therefore extremely grateful for Steve’s honesty, efficiency, and kindness. I would like to commend The Mole Resort for employing such a trustworthy and dedicated member of staff. Steve Parfitt is truly a credit their organisation, and they and the guests are very fortunate to have someone of his calibre on their team. This reflects very well on the Mole resort. I would just like to add the the pool and sauna facilities of "The Mole" are outstanding - as are their honest efficient staff. "

"All good "