"This hotel has always been WONDERFUL. Sadly, I was taken sick at the last moment and could not travel to Costa Rica on the dates I planned. As a result, I was too ill to check my email and cancel this reservation. Therefore I forfeited the entire amount of my reservation.
I understand that these are the terms of the contract I agreed to when I made my reservation. Therefore, I hold no ill will to Holiday Inn or Hotels.com.
Hopefully, the next time I need to travel to Costa Rica to assist my sister I will stay healthy and accomplish my mission including a stay at the Holiday Inn in Alajuela."