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"My fourth time i have stayed here. I enjoyed my stay again. Always a clean room, quiet. Laundry facilities where busy though but that’s not the hotels fault."

"The rooms were clean and mostly ALL (unfortunately, we encountered one female front desk agent who was "not so helpful" when getting info on the lobby wifi password. we'll keep her unnamed) the staff are friendly. We especially like to recognize "Loc" and MITSUI (front desk agents), who were extra helpful and courteous throughout our stay. They went the extra mile to assist in our simple needs. We travel often and these employees were exceptional. MITSUI graciously helped us to communicate in Japanese with our pocket Wifi vendor to rectify a Wifi issue which was super helpful and Loc was eager to offer any information we needed of the area and hotel, along with other assistance. The room cleaning staff were also very pleasant to see in the morning, always offering a pleasant comment. Rooms were clean, property in general clean, and located 3minutes from the Higashi Shinjuku Station. The staff is the highlight of the hotel, and the hotel is managed well in accommodations for the guests, such as vending machines, a variety of extra amenities accessible at a station near the front desk. Overall. the Granbell Hotel is a very nice place to stay. We look forward to staying there again."

"Great location and clean room 👍"

"Everything is satisfactory "

"The rooms were very good for Japan. It was easy to get to the train from the hotel. Our overall experience as a family was great at this hotel. We highly recommend it. "

"great food and friendly staff, there are massage chairs in the shared common area"

"First time ever being in Japan and Tokyo was my first stop, this hotel shocked me its a 10/10 i have no complains the staff are really welcoming and nice and the location is great its in the middle between Shinjuku and Shibuya. There's also a Ginza subway line 5 mins away. next time i come back to Tokyo i am 100% coming back."

"The room was in excellent condition with a very friendly staff! Highly recommend the hotel. "

"Great experience "