"Initially everything went well. The young lady at the front desk was very polite and gave me great instructions so kudos to her, also the reason why I’m giving a 1 star because she earned it.
The room was not up to par with double tree standards. I’ve stayed at many over the years and this was by far the worst. In the bathroom, there was a huge hole in the wall hiding behind the painting above the toilet. My daughter noticed it before using the bathroom. When I moved the painting there were some kind of sewage pipes being held together by hose clamps, not sure why that would be there when the joint being used didn’t appear to be malleable. Maintenance came up, saw the hole and had the perfect sized patch for it. Curious as to why it wasn’t patched beforehand if the materials were available?
While taking a shower I happened to look up and there was a bulge in the ceiling that appeared to be from a previous leak from above. The ceiling was still soft to the touch and there were specs of mold all around. I didn’t notice initially but my wife saw mold in the caulking around the tub.
There’s a random door in the corner of the “kids room” that apparently leads to the roof. While I understand there’s nothing you can do about an access door, I believe it should be labeled and extra locks should be added (pad locks, digital lock with keypad, etc.) it made my wife and I uncomfortable knowing that our kids would be next to a door that led to the roof.
Lastly, parking should be mo"