"This was one of the worst hotel experiences I’ve had. From the moment I checked in, communication with the front desk was extremely difficult. The desk was behind thick bulletproof glass, and the electronic microphone system used to speak through the glass was barely functioning. It was very hard to hear the staff member or have a clear conversation during check-in.
The room itself had multiple serious issues. The air conditioning unit was extremely loud and rattling constantly, making it nearly impossible to rest. Even worse, the room was supposed to be non-smoking but smelled strongly of cigarette smoke.
It quickly became clear that the guest in the neighboring room was actively smoking, and the smell was coming directly into my room.
This created a real health concern. I have asthma, and the smoke odor triggered a flare-up that led to a minor asthma attack. Because of this, I did not feel safe staying in the room overnight.
Ultimately, I had to leave and find last-minute accommodations elsewhere, which was stressful and expensive late at night.
If a room is advertised as non-smoking, it should actually be smoke-free. Between the loud AC unit, the smoke entering from the neighboring room, and the difficult check-in experience, the stay was completely unacceptable. I hope Hotels.com and the property take these issues seriously so other guests do not experience the same situation."
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