Central New York State Hotels

"Towels dirty, they had dirty stains and hairs on them. No toilet paper, so much noise that we couldn't sleep. It was like a haunted house at night. Unbelievably terrible experience I'm unsure why this hotel is still in business."

"I would recommend this hotel to anyone. The only thing was the bed was too soft but that is my preference. It was a really nice hotel."

"I had a very disappointing experience with this hotel’s customer service. I had an issue with my account, and the front desk kept avoiding responsibility, saying they couldn’t adjust the charge until another department reviewed the ticket. There is no direct customer service phone number — everything is handled through SMS and email, which made resolving the issue incredibly frustrating. Communication was slow and unhelpful. Honestly, this was the worst customer service experience I’ve ever had at a hotel."

"Good"

"Room was very clean, staff were friendly."

"The property itself was not clean. The helpfulness of the staff varied greatly from one person to the next. But, none of the 3 people behind the counter I spoke to about the man who walked his dog outside the front sliding doors and let it pee right on the rubber door mat, cleaned it. Simply getting a bucket of water or using a hose would have sufficed but they did nothing. One of the workers told me he does that all of the time and shook her head. It was just gross and knowing it was there, we thought about it every time we went in or out of the building. As far as the room went, it was okay but the bathroom was way too small and the carpets throughout the place (room and hallways) needed a deep cleaning but probably just replaced. The whole place is due for an update. The free breakfast which was barely serviceable and was probably the best feature of the place. I wish I would have spent a few extra bucks for the Courtyard down the road because there was nothing that screamed or even whispered "quality" here."

"Everything was excellent..even the pool and hot tub"

"The check in person was outstanding...courteous, friendly, helpful. He noticed that we're older folks and offered us a first floor room with parking right outside the door, which we appreciated. The only negatives were that even though it was obvious the bath had been cleaned, no extra rolls of toilet paper were provided which necessitated a trip to the front desk, and for some strange reason the trashcan in the bedroom had not been emptied. Other than that, all okay."

"Excellent selection for breakfast. Room was clean and bed was very comfortable."