Central Illinois hotel rooms a the Independent

"Need more furniture in the suites. No sitting chair just a sofa. Key system needs to be upgraded. But we love the hotel and the pool is great! "

"Property seemed to be maintained well."

"No comment"

"Great place to stay. Friendly staff. "

"It was good. "

"After my son and I checked out I realized I had left my earrings and ring in the room. I went back to the property and the lady in charge of housekeeping let me back in my room and was searching with me. My son realized that he had grabbed something off the dresser and my jewelry went flying. The employee was on her hands and knees searching with me. She called the maintenance guy and he even moved the furniture. They told me I could look as long as I wanted. We found my earrings but no luck on my ring. Shortly after I left I received a phone call that they had found my ring. I’m so impressed with their customer service and the kindness they showed. I wish I remembered the ladies name that helped me because she was great! I can’t thank her enough! "

"Best Hotel I’ve booked for years. Bottom line: they care. We found new towels and washcloths every evening and those were so appreciated after hot dirty days. Staff was friendly and kind. Room was clean, fresh and welcoming. "

"Staff was nice"

"Nice, affordable and comfortable hotels. We really liked it"