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"The one issue I had with this property was Expedia's promises vs the resort. Despite my making arrangements in advance, there was no ride waiting at the airport and the hotel blame Expedia Expedia blame the hotel. Several other issues like Expedia promising resort credits but there were no resort credits, and Expedia promising services getting us back to the airport, no such service was provided. Numerous phone calls to Expedia before leaving during flight once arriving, and they wash their hands of it as soon as they take your money despite promises made by Expedia, then blaming the hotel for not delivering. Expedia you took my money you need to take responsibility for problem-solving. "

"Loved this hotel! The service and location were great. Will definitely stay again on my next trip to cdx"

"Nice property, kind staff"

"Everything was great. People renting water sports by the pool could be friendlier. "

"Location great but outdoor pool isn’t heated "

"Extremely clean and inviting property. Wonderful views and immaculate beach. The food options were good and the staff was incredible. Lots of activities for the adults and kids. All in all great property. "

"The ultimate hotel in polanco, got all the amenities you need. "

"Excellent hotel for hotel stay"

"We loved everything about this place!"