Cavenham Hotels

"Everything we needed for a short stay in Bury St.Edmunds. Polite welcoming staff, clean modern room and wonderful breakfast."

"Small room, wasnt cleaned well on the following morning of our stay. Spa was ok....again nothing special. Charged £10 a day to park on top of paying to stay. Breakfast was luke warm ate out the following day. Overall we thought it had the price tag of a high end hotel with the feel of a travel lodge. Staff were friendly. Won't be going back better for your money elsewhere. "

"Stay at this hotel often, usually everything is perfect and I enjoy staying here often. This time on arrival, there seemed to be an odd smell in the corridor whe getting out the elevator, when I entered the room there was sliders in the bottom of the toilet and half a loo roll like it had been used and not cleaned. The rest of the room was clean as usual. When I returned back on the second day, the toilet was ‘running’, like the system was filling up with water but it never stopped. Had to flush the toilet a few times to clear. Think this was an off chance as I’ve never had it before- would stay again but disappointed with this stay."

"Lovely hotel staff very accommodating "

"A good experience from the get go. Good friendly and informative check in and went the extra mile over dining. Room was spacious and well appointed."

"Very pleasant, great breakfast, good food and bar."

"Clean room, parking avaliable and breakfast was ok."

"We stayed here over a bank holiday weekend for Spa break. We were disappointed with immediately after arrival on the day, were shown the leisure/spa facilities of the hotel, which we thought was the spa in the pics, we were not advised otherwise. Spoiler alert, the actual spa isn’t in the same premises, the one on the premises is pretty much like a local leisure centre with tired facilities. We only found the next day that we had to leave the premises to go to the actual spa after my husband took his laptop to the reception showed pics of the spa from here said, it doesn’t look like this here, that’s when they decided to say oh you wanted to go here, that’s over there (pointing at another building across the street) to cut a long story short we wasted our first day wondering where the hell is the spa. The only redeeming element was the bar downstairs specifically Joshua & Paul, they really made us feel very welcome and looked after us throughout the evening. Also the next we finally went to the spa across the street and it was absolutely fantastic, the spa team even gave us a little present to say sorry for the confusion."

"A thoroughly enjoyable stay. As always, the staff were smashing."